Janelle Ezzo
Middletown
Summary
Efficient Scheduling Coordinator known for high productivity and completing tasks with precision. Possess specialized skills in time management, conflict resolution, and advanced scheduling software. Excel in communication, adaptability, and problem-solving, ensuring smooth operations and client satisfaction.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work History
Provider Scheduling Coordinator
Crystal Run Healthcare
Middletown
07.2009 - 07.2025
- Built and maintained provider schedules in Epic (NextGen)
- Electronically filed emails into correct provider folders and subfolders for records
- Auditor to the department to ensure accuracy of permanent and urgent changes
- Compiled the daily/monthly On Call schedule (Microsoft Excel spreadsheets)
- Outbound calls for rescheduling of patient appointments and maintained wait lists (2021-2023)
- Answered incoming phone calls to schedule patient appointments and send messages to providers. Also paged doctors for emergent issues or calls from the Hospitals (2009-2021)
Pharmacy Technician
Rite Aide Pharmacy
Middletown
09.2006 - 07.2009
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in preparing medications for patient distribution.
- Managed inventory by restocking shelves and organizing pharmaceutical supplies.
Pharmacy Technician
Elka MPS
Middletown
08.2005 - 09.2006
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in preparing medications for patient distribution.
- Managed inventory by restocking shelves and organizing pharmaceutical supplies.
Education
Middletown High School
Middletown, NySkills
- Proficient in Epic, EPM and EHR
- Time management
- Proficient in Microsoft Excel
- Record filing
Timeline
Provider Scheduling Coordinator
Crystal Run Healthcare
07.2009 - 07.2025
Pharmacy Technician
Rite Aide Pharmacy
09.2006 - 07.2009
Pharmacy Technician
Elka MPS
08.2005 - 09.2006
Middletown High School
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