Brynn L. Lorenz
Harker Heights,USA
Summary
Dedicated and adaptable professional with extensive experience in healthcare administration and provider scheduling. Known for strong organizational skills, attention to detail, and the ability to quickly learn and implement new procedures. Committed to supporting teams, optimizing workflows, and serving the community through reliable and efficient operational support.
Experienced with administrative support and customer service tasks. Utilizes effective communication and organizational abilities to streamline operations and assist team members. Knowledge of problem-solving techniques and adaptability to meet various needs effectively.
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
28
28
years of professional experience
Work History
Provider Scheduling Coordinator
MultiCare Hospital
Tacoma, WA
07.2014 - Current
- Coordinated scheduling efforts and served as key liaison for providers within provider scheduling department, supporting 50 urgent care locations and over 200 healthcare professionals.
- Coordinated telecommunications services among hospital departments to maintain seamless information exchange and operational continuity.
- Identified and filled open shifts to uphold staffing requirements and enhance service delivery.
- Assessed operational needs and strategically assigned scheduled staff for optimal performance.
- Streamlined scheduling processes for providers to effectively meet patient care demands and enhance service delivery.
- Implemented and monitored quality assurance protocols in patient care, focusing on cost-effectiveness and operational integrity.
- Streamlined calendar operations to ensure uninterrupted communication flow among departments and providers.
- Managed timecards in UKG for over 200 providers, ensuring accurate and timely processing. Handled extra-shift pay and incentive pay for providers, supporting payroll operations.
- Facilitated seamless appointment scheduling for patients, resulting in improved patient flow. Enhanced coordination between patients and healthcare providers, leading to increased satisfaction. Optimized daily scheduling processes to maximize operational effectiveness.
Office Administrator
Everett MRI & Diagnostic Center
Everett, WA
05.1999 - 06.2014
- Handled incoming calls efficiently, serving as the central administrative contact for patient and staff inquiries.
- Organized and maintained departmental calendars while facilitating timely patient appointment arrangements.
- Managed scheduling conflicts effectively, ensuring optimal patient experience and satisfaction levels.
- Oversaw the development and safeguarding of confidential medical records, adhering to regulatory policies and standards.
- Managed billing procedures for processing patient and insurance payments, ensuring timely and accurate transactions.
- Facilitated thorough verification of insurance eligibility and coordinated benefits processes, emphasizing meticulous documentation of coding standards.
- Audited billing records and initiated collections when necessary.
- Monitored stock levels and coordinated medical supply orders to support uninterrupted healthcare services.
- Coordinated incoming shipments and maintained daily delivery logs.
- Coordinated communication between medical staff and patients, ensuring clarity and improving service delivery.
- Coordinated logistics for appointments, meetings, and events, ensuring seamless execution and improved workplace productivity.
Office Administrator
CW Leasing
Edmonds, WA
05.1998 - 05.1999
- Oversaw the opening and distribution of incoming mail, ensuring accuracy and efficiency in handling correspondence.
- Coordinated phone inquiries and assisted customers to ensure efficient office functionality and satisfaction.
- Coordinated various administrative tasks to streamline processes in hospitality and service occupations division.
- Enhanced team collaboration by preparing comprehensive meeting materials. Documented and summarized meeting notes for clarity. Communicated essential information to stakeholders to drive engagement and alignment.
Education
High School Diploma -
Kamiak High School
Mukilteo, WASkills
- Provider scheduling and labor resource optimization
- Insurance billing coordination and audits
- Inventory management and forecasting
- Supplier proposal analysis
- Microsoft Office (Excel, Word, PowerPoint)
- Operational and business reporting
- Process improvement and workflow optimization
- Data management and analytics
- Stakeholder and customer relationship management
- Requirements gathering and documentation
- Strong communication, interpersonal, and collaboration skills
- Strong organization
- Resourcefulness and initiative
- Calendar management
- Teamwork
- Meeting coordination
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Professionalism and etiquette
- Multitasking and time management
- Teamwork and collaboration
- Reliability
- Excellent communication
- Critical thinking
Timeline
Provider Scheduling Coordinator
MultiCare Hospital
07.2014 - Current
Office Administrator
Everett MRI & Diagnostic Center
05.1999 - 06.2014
Office Administrator
CW Leasing
05.1998 - 05.1999
High School Diploma -
Kamiak High School