Tatyana Walker
New York,NY
Summary
Healthcare professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
10
10
years of professional experience
Work History
Assistant Patient Care Coordinator/Patient Service Associate
Optum Medical/Sports Medicine At Chelsea
06.2022 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Greeted and assisted patients with check-in procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to schedule tests and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Medical Assistant
MedRite Urgent Care
08.2020 - 12.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Assessed vitals while adhering to PPE requirements and other restrictions
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Assistant Manager
Gregory's Coffee
08.2016 - 06.2019
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Engaged with customers in a sincere and friendly manner.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Worked with the management team to implement the proper division of responsibilities.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
Data Entry Clerk
NY Washington Heights LLC
05.2015 - 08.2018
- Scanned documentation and entered into our database.
- Assisted with receptionist duties, file organization and research and development.
- Liaised between management and client to address any concerns or issues.
- Obtained scanned records and uploaded them into our database.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered telephone inquiries from clients, vendors and the public.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and ensured accuracy prior to input.
Education
Degree - Liberal Arts Math & Science
Some College
No Degree -
Southern New Hampshire University
Degree Pending - Healthcare Administration
Southern New Hampshire University
Manchester, NH05-2027
Skills
- Trained in Epic Systems
- EPM/EHR
- Proficient in Office Software Suite
- Strong Organizational Skills
- Scheduling
- Office administration
- Customer service
- Problem Solving
Timeline
Assistant Patient Care Coordinator/Patient Service Associate
Optum Medical/Sports Medicine At Chelsea
06.2022 - Current
Medical Assistant
MedRite Urgent Care
08.2020 - 12.2021
Assistant Manager
Gregory's Coffee
08.2016 - 06.2019
Data Entry Clerk
NY Washington Heights LLC
05.2015 - 08.2018
Degree - Liberal Arts Math & Science
Some College
No Degree -
Southern New Hampshire University
Degree Pending - Healthcare Administration
Southern New Hampshire University
Similar Profiles
NICOLE CALDERONENICOLE CALDERONE
Orthopedic Medical Assistant at Optum Orthopedics & Sports MedicineOrthopedic Medical Assistant at Optum Orthopedics & Sports Medicine
Justin FelixJustin Felix
Volunteer at Dr. Felix Medical Group, Family/Sports MedicineVolunteer at Dr. Felix Medical Group, Family/Sports Medicine
Emily SarrosEmily Sarros
Clinical Athletic Trainer at Sports Medicine Surgery, Colorado University School of MedicineClinical Athletic Trainer at Sports Medicine Surgery, Colorado University School of Medicine
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project