Ashlee Leavitt
Everett,WA
Summary
Dedicated professional seeking an opportunity to leverage my experience in office management, team leadership, and administrative support. I am committed to delivering high-quality work, maintaining strong client relations, and learning new systems to help a company achieve its daily goals.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
United Health Group, Optum
Everett, WA
02.2024 - Current
- Entered, called on, and processed referrals to ensure timely patient intake and procedure scheduling.
- Built patient charts and insurance profiles in Epic and managed the distribution of self-pay letters and ASC waivers.
- Received MD orders and performed timely outreach to complete medical intakes and schedule procedures.
- Optimized endoscopy schedules by consolidating lists, calling cancellations, and combing for ACR, ACC, and insurance requirements.
- Opened and closed endoscopy blocks to maximize schedule efficiency and improve access for urgent patient cases.
- Managed prior authorizations, including follow-ups on pending approvals and physician peer-to-peers.
- Led outreach for colon cancer screening, health maintenance, endoscopy recalls, and external referrals.
- Prepared and sent prep letters, distributed FOBT kits, and handled records and interpreter requests.
- Facilitated intake and scheduling at Providence for complex procedures, including EUS and ERCP.
- Provided prompt communication and support to patients through phone calls and MyChart messaging.
Office Manager
Tropical Clean LLC
Everett, WA
08.2019 - 02.2024
- Directed daily operations for 5 cleaning teams totaling 15–20 staff, ensuring accurate daily coverage and project completion.
- Managed team hours and payroll, including the prompt resolution of any paycheck discrepancies.
- Modernized financial workflows by migrating payment systems to Yardi to improve collection efficiency and online payments.
- Handled all invoicing, billing, and financial record-keeping to ensure accurate documentation for bookkeepers.
- Facilitated comprehensive training for new staff and managed a central supply hub for daily equipment and inventory distribution.
- Served as the primary point of contact for field issues, including access troubleshooting, damage claims, and client complaints.
- Managed relationships with property managers and vendors, overseeing insurance compliance, COIs, and contract logistics.
- Consulted with prospective clients to build service estimates and manage expectations for new cleaning contracts.
- Resolved high-pressure situations and service issues with a focus on de-escalation and customer satisfaction.
Claims Adjuster
GEICO
Honolulu, HI
04.2015 - 08.2019
- Evaluated insurance claims to determine validity and liability.
- Collaborated with policyholders and third parties to gather necessary documentation.
- Assessed damages through field inspections or vendor consultations.
- Negotiated settlements with claimants to reach fair resolutions.
- Maintained comprehensive records of claims activities for compliance audits.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Swim Instructor
Mountlake Terrace Recreation Pavilion
Mountlake Terrace, WA
08.2012 - 04.2015
- Instructed swim lessons for diverse age groups, ensuring safety and skill progression.
- Developed individualized lesson plans tailored to student needs and abilities.
- Monitored student performance, providing constructive feedback to enhance technique.
- Implemented safety protocols and emergency procedures to maintain a secure environment.
- Trained new instructors on teaching methods and organizational standards for efficiency.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Adapted teaching techniques to different learning styles.
- Developed strong relationships with student's families through open communication channels.
Education
Associate of Applied Science - Cognitive Psychology
Everett Community College
Everett, WA06-2027
High School Diploma -
Everett High
Everett06-2013
Skills
- Problem-solving
- Strong work ethic
- Verbal and written communication
- Attention to detail
- Proficient in Epic EHR (Electronic Health Records)
- HIPAA compliance
- Foundational knowledge of medical terminology
Timeline
Scheduling Coordinator
United Health Group, Optum
02.2024 - Current
Office Manager
Tropical Clean LLC
08.2019 - 02.2024
Claims Adjuster
GEICO
04.2015 - 08.2019
Swim Instructor
Mountlake Terrace Recreation Pavilion
08.2012 - 04.2015
Associate of Applied Science - Cognitive Psychology
Everett Community College
High School Diploma -
Everett High