Yohana Cabello

• Ensure the safety of unaccompanied minors.

• Observe and identify negative behaviors in goals of preventing a hazard environment.

• Prepare healthy foods for children guided by dietary guidelines.

• Organize, clean and sanitized the facility to prevent spreading of germs.

• Stay in compliance with all training provided in order to provide a better service for all unaccompanied minors.

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Planned and guided age-appropriate tasks like reading, crafts and games.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Taught children to organize toys, wash hands, and share by leading by example.
• Kept notes of behavior issues, food served, and medications administered to children.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Collected on delinquent accounts to reduce overdue balances.
• Identified and contacted customers with overdue accounts to address payment status.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.