Samantha Hernandez
BROWNSVILLE,TX
Summary
Motivated individual, with proven leadership and a desire in seeking work experience as well as professional development opportunities. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Youth care worker
Southwest key
07.2022 - Current
- Train and give tours to new employees
- Be the dorm leader of the hallway, make sure the YCW have the paperwork they need and that they know what is their position for the day
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Be aware of the schedules that all the UC from the hallway have and make sure that the headcount is correct
- Participate in special task just like decorations, landscaping and assisting maintenance.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Youth Care Worker - Unit Leader
ORR
05.2021 - 11.2021
- Lead DC's by letting them know their duties and expectations for the day
- Filled out any official government paperwork also as any incidents reports
- Make sure that the employees feel appreciated, as well as maintaining a safe work place where they keep learning and they can advance in their careers
- Daily supervision and care of UC
- Provided any basic need that the children may had
- Always on the lookout for any suspicious or inappropriate behavior
- Help the UC to fill request forms for case managers, clinicians or medical staff
- Supervise children in their recreational activities
- Help in the intake unit and welcome any new UC that we might have.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
Cross trained - Certified trainer
Raising Cane's Restaurant
11.2020 - 05.2021
- Receive payments by cash, credit/debit cards and vouchers
- Answer customers questions, and provide information on procedures or policies
- Provide and maintain the utmost customer service experience and interaction with customers at all times
- Training new crew members about our culture and the standards we have in canes
- Switching from kitchen to drive through if needed, always maintaining our areas clean and Cane's quality
- Making sure everybody is having fun and enjoying the experience at canes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Company Driver
RGV PLAY TYME
01.2020 - 03.2020
- Established routes
- Following schedules
- Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
- Helping passengers in and out of the vehicle
- Keeping the vehicle in good condition.
- Performed daily vehicle inspections before and after trips.
- Promoted a positive company image by maintaining a clean and professional appearance both on and off the road.
- Successfully navigated challenging weather conditions while maintaining strict adherence to safety guidelines.
Cashier
McDonald's
10.2019 - 02.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Hanna High School
Brownsville, TX01.2019
Skills
- Fluent in Spanish, verbal and written
- Proficient with computer software and peripheral office equipment
- CPR/ First Aid Certified
- Class C Drivers License
- CPI certified
- Mentorship with southwest keys
- Teams for Life (TFL)
- Multicultural Sensitivity
- Behavior Management
- Records Management
Citizenship
US
Timeline
Youth care worker
Southwest key
07.2022 - Current
Youth Care Worker - Unit Leader
ORR
05.2021 - 11.2021
Cross trained - Certified trainer
Raising Cane's Restaurant
11.2020 - 05.2021
Company Driver
RGV PLAY TYME
01.2020 - 03.2020
Cashier
McDonald's
10.2019 - 02.2020
High School Diploma -
Hanna High School
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