Yohana Valeria Gonzalez Flores
West Wendover,NV
Summary
Dynamic and results-driven professional with extensive experience in hospitality, notably at Nugget Casino. Proven track record in enhancing guest satisfaction through exceptional customer service and effective team leadership. Skilled in cash handling and problem-solving, with a strong ability to adapt to diverse customer needs while maintaining operational efficiency. Fluent in Spanish.
Overview
2021
2021
years of professional experience
1
1
Language
Work History
Barista
Starbucks
West Wendover, NV
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new baristas on beverage preparation techniques and service protocols.
- Maintained cleanliness and organization of the workspace, enhancing operational efficiency.
- Engaged with customers to provide personalized service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Cocktail Server
Nugget Casino
West Wendover, NV
- Provided attentive service to guests, ensuring prompt order delivery and satisfaction.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with team members to streamline service operations during peak hours.
- Assisted in inventory management, monitoring stock levels of beverages and supplies.
- Adapted quickly to diverse customer needs, enhancing overall dining atmosphere.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Cashier
Lee's Discount Liquor
West Wendover, NV
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and selections.
- Ensured compliance with age verification policies for alcohol sales.
- Managed inventory by restocking shelves and organizing displays.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Restaurant Hostess
Nugget Casino
West Wendover, NV
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation system to optimize seating arrangements and guest flow.
- Assisted in training new host staff on customer service protocols.
- Communicated effectively with kitchen and waitstaff to coordinate service needs.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Food and Beverage Manager
Nugget Casino
West Wendover, NV
- Supervised daily operations of food and beverage staff to ensure exceptional guest service.
- Led cross-departmental meetings to align strategies and streamline communication across teams.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Managed bar and wait staff.
Food Server
Red Garter Hotel and Casino
West Wendover, NV
07.2018 - 03.2020
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables simultaneously while maintaining high standards of hospitality.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and experience.
Education
High School Diploma -
Wendover High School
Wendover, UTSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Team leadership
- Exceptional customer service
- Adaptive and creative
- Decision-making
- Excellent memory
- Up-selling
- FLUENT IN SPANISH
Languages
Spanish
Native or Bilingual
Timeline
Food Server
Red Garter Hotel and Casino
07.2018 - 03.2020
Barista
Starbucks
Cocktail Server
Nugget Casino
Cashier
Lee's Discount Liquor
Restaurant Hostess
Nugget Casino
Food and Beverage Manager
Nugget Casino
High School Diploma -
Wendover High School