Yohandra Lopez
Valders,WI
Summary
Bilingual, highly motivated with over 7 years of experience working in fast paced environments. Experience in customer service. Excellent at multitasking, time management and a very fast learner. Looking for growing experiences and learning opportunities.
Overview
9
9
years of professional experience
Work History
Account Review Specialist I
Americollect
Manitowoc, WI
04.2022 - Current
- Perform daily in office tasks for Account Review Department: scanning, faxing, printing receipts
- Take care of from home team chat printing
- Receive and take care of daily mail
- Efficiently fax Bankruptcy documents
- Efficiently work disputes in IPACS
- Accurately verify account information: Accurint
- Multitask: work combine chat to assist Collectors
- Accurately notate accounts to be worked
- Excellent organization and time management skills
- Assist other departments with in office printing/mailing and scanning when needed
Collection Specialist II
Americollect
Manitowoc, WI
03.2021 - 03.2022
- Provide excellent customer service
- Meet time on dialer goals daily
- Efficiently answer outbound/ inbound calls (Spanish & English)
- Efficiently move on from calls quickly-70 secs
- Accurately verify information: Demographic, Insurance, Attorney, or Workman's Comp Info
- Provide payment plan options & accurately take payments
- Excellent verbal communication & active listening skills
- Ability to problem solve
- Stay compliant with company rules & laws
- Meet goals of money collected per month
- Accurately notate & run action codes with each call
- Took on Stretch Assignment to assist company with lost Spanish call numbers. Assisted Account Review Department in working Level 3 disputes, and working Combine Worker.
Optometric Assistant/Receptionist
Drs. Wall And Hamilton
Sheboygan, WI
04.2014 - 12.2020
- Supported front office operations including billing, invoicing, taking payments, posting payments, scheduling, patient check in/out
- Scheduled appointments, scheduled referrals: took care of faxing referrals
- Accurately verify and update account information
- Communicate with Insurance companies to verify insurance or benefit information prior to visits
- Performed visual acuity tests
- Assisted patients with optical selections, dispensing, & adjustments to facilitate customer service
- Oversaw patient flow
- Prepped charts weekly for coming up appointments
- Performed Optical Coherence Tomography Scans, Photos, Visual Field tests. Using Optovue OCT & Octopus Visual Fields
- Performed contact lens fittings
- Managed recalls & referrals
- Placed glasses & contact lens orders and submitted through insurance
- Assisted with end of month receipt balancing and mailing statements. Also took care of depositing payments
Spanish Interpreter
Mafer Interpreting Solutions
Manitowoc, WI
03.2013 - 09.2013
- Worked directly with Aurora Health Care, Holy Family Memorial: Pediatrics, Ob-Gyn, Walk in Clinics, Job Center, Police Station, Human Resource Office
- On call
Education
High School Diploma -
Lincoln High School
Manitowoc, WI01.2011
Skills
- Bilingual
- Excellent Organization and Time Management Skills
- Flexible and Adaptable
- Self-Motivated
- Excellent Multitasker
- Dependable and Responsible
- Excellent Customer Service Experience
- Excellent Oral & Communication Skills
- Attention to Detail
- Computer Proficient
- Very Fast Learner
- Experience with QuickBooks, Excel, Outlook
Timeline
Account Review Specialist I
Americollect
04.2022 - Current
Collection Specialist II
Americollect
03.2021 - 03.2022
Optometric Assistant/Receptionist
Drs. Wall And Hamilton
04.2014 - 12.2020
Spanish Interpreter
Mafer Interpreting Solutions
03.2013 - 09.2013
High School Diploma -
Lincoln High School
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