Summary
Overview
Work History
Education
Skills
Timeline
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Yohanna Bautista Baez

The Bronx

Summary

Strong dedication to helping customers resolve issues and cultivating a positive image of the company

Overview

3
3
years of professional experience

Work History

Home Health Aide

Elara Caring
06.2022 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.

Front Desk Receptionist

ATAX
02.2021 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Bachelor of Arts - Nursing

New York City College of Technology of The City University of New York
Brooklyn, NY
08.2025

Skills

  • Range of Motion Exercises
  • Quality Program Protocols
  • Garbage Disposal
  • ADL Support
  • First Aid and Safety
  • Care Plan Assessment
  • Preventative Care Education
  • Schedule Management
  • Household Management

Timeline

Home Health Aide

Elara Caring
06.2022 - Current

Front Desk Receptionist

ATAX
02.2021 - 05.2022

Bachelor of Arts - Nursing

New York City College of Technology of The City University of New York

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Yohanna Bautista Baez