Yohanna Bautista Baez
The Bronx
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company
Overview
3
3
years of professional experience
Work History
Home Health Aide
Elara Caring
Queens, NY
06.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Front Desk Receptionist
ATAX
New York, NY
02.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Bachelor of Arts - Nursing
New York City College of Technology of The City University of New York
Brooklyn, NY08.2025
Skills
- Range of Motion Exercises
- Quality Program Protocols
- Garbage Disposal
- ADL Support
- First Aid and Safety
- Care Plan Assessment
- Preventative Care Education
- Schedule Management
- Household Management
Timeline
Home Health Aide
Elara Caring
06.2022 - Current
Front Desk Receptionist
ATAX
02.2021 - 05.2022
Bachelor of Arts - Nursing
New York City College of Technology of The City University of New York