Yohanna Perez Munoz
New York
Summary
Dynamic professional with extensive experience in security and management, notably at McDonald's, where I enhanced customer satisfaction through effective team leadership. Skilled in emergency response and security camera monitoring, I foster a safe environment while maintaining a friendly, positive attitude. Proven ability to implement efficient processes and resolve issues promptly.
Overview
4
4
years of professional experience
Work History
Security Guard
Dona Elsie
01.2023 - 03.2025
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Implemented security procedures, enhancing overall safety protocols and improving response times.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded promptly to incidents, providing assistance and coordinating with local authorities as needed.
Manager
McDonald's
03.2021 - 02.2023
- Supervised daily operations to ensure quality service and customer satisfaction.
- Implemented efficient workflow processes, reducing service wait times.
- Conducted inventory management to maintain adequate stock levels and reduce waste.
- Resolved customer complaints promptly to enhance overall dining experience.
- Trained and mentored crew members on food preparation and safety standards.
Cashier
Western Beef Supermarket and Corporate Offices
08.2021 - 02.2022
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Crotona International High School
The Bronx, NY06-2020
Skills
- Verbal and written communication
- Security camera monitoring
- Workplace safety
- Punctuality
- Emergency response
- Fluent spanish
- Friendly, positive attitude
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Security Guard
Dona Elsie
01.2023 - 03.2025
Cashier
Western Beef Supermarket and Corporate Offices
08.2021 - 02.2022
Manager
McDonald's
03.2021 - 02.2023
High School Diploma -
Crotona International High School