Yohannes Kifle

IMPACT is one of the entities owned by Pro Park. IMPACT provides repair and maintenance services to Atlantic/ProPark managed parking facilities. AP/ProPark manages over ninety facilities. Power sweeping, washing, minor/major painting are the type of services IMPACT provides to AP/ProPark managed garages. In addition, IMPACT provides the same services to non-AP/Propark managed parking facilities.

I served Atlantic Parking as a General Manager since 2003. The company was a small company with 14 locations and 5 Million dollars revenue. The company grew quickly and became a 35 Million dollars revenue with in six years. I played a significant role to grow the company with an excellent relationship with clients and expand the portfolio. One of the keys for growing the portfolio was our ability to retain our clients with excellent service ,and trust we earned from our clients. As a general Manager of Atlantic, my responsibilities were as follows:

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Established standard operating procedures that enhanced employee performance.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.