Yohanny Ruiz
Lynn,MA
Summary
Dynamic bilingual professional with a proven track record at Lynn Public Schools and experience in retail, excelling in relationship building and critical thinking. Recognized for fostering positive learning environments and consistently requested for assignments. Adept at multitasking and communication, enhancing customer experiences at Marshalls while training new associates to ensure operational excellence.
Overview
6
6
years of professional experience
Work History
Office Associate
UMass Lowell
09.2024 - Current
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Identified trends in resident behavior or needs, reporting findings to supervisors for potential policy updates or targeted interventions.
- Maintained regular communication with dormitory staff regarding facility maintenance issues, leading to swift resolutions.
Substitute Teacher
Lynn Public Schools
05.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Retail Associate
Marshalls
10.2019 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell
Lowell, MA05-2026
Skills
- BIlingual (English & Spanish)
- Critical thinking
- Excellent communication
- Adaptable
Timeline
Office Associate
UMass Lowell
09.2024 - Current
Substitute Teacher
Lynn Public Schools
05.2023 - Current
Retail Associate
Marshalls
10.2019 - Current
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell
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