Yohn Gutierrez
Fort Lauderdale,FL
Summary
Dynamic professional with a proven track record in upselling strategies and guest relations management, honed at Consumer Creditcar Advocate and other notable establishments. Expert in competitor analysis and service prioritization, consistently enhancing customer satisfaction and sales performance. Skilled in both team collaboration and independent achievement, with a keen focus on surpassing business objectives.
Overview
4
4
years of professional experience
Work History
Sales Advisor
Consumer Creditcar Advocate
Pompano Beach, Florida
03.2023 - Current
- receive calls, advise on debt consolidation and link to financial programs
Room Attendant
Hotel Westin
Fort Lauderdale, FL
06.2022 - 02.2023
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
Restaurant Waiter
Las Orquideas restauran
Fort Lauderdale, FL
04.2021 - 06.2022
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
Education
Business And Finance - Financial Services Marketing Operations
Autónoma University
Colombia11-2001
Skills
- Upselling strategies
- Product Demonstrations
- Competitor Analysis
- Performance Tracking
- Sales experience
- Food station setup
- Wine service
- Guest Relations Management
- Service prioritization
- Banquet Coordination
- Station Preparation
- Safe Food Handling
- Menu Memorization
- Food inspection
Timeline
Sales Advisor
Consumer Creditcar Advocate
03.2023 - Current
Room Attendant
Hotel Westin
06.2022 - 02.2023
Restaurant Waiter
Las Orquideas restauran
04.2021 - 06.2022
Business And Finance - Financial Services Marketing Operations
Autónoma University