Yoicy Machado
High Springs,FL
Summary
Results-driven professional with expertise in cash handling and client account management. Proven ability to enhance operational efficiency while ensuring compliance with banking protocols and fostering strong client relationships.
Overview
27
27
years of professional experience
Work History
Retail Assistant Office Manager
Capital City Bank
Trenton, FL
10.2023 - Current
- Supervised daily operations of the teller line to ensure efficiency and accuracy.
- Managed cash handling processes to maintain compliance with bank and security protocols.
- Assisted clients with transactions, inquiries, and resolving account issues promptly.
- Balanced daily cash withdrawals and deposits in bank vault to ensure accuracy and security.
- Monitored cash targets and ensured sufficient currency availability for office operations.
- Identified and reported potential fraud risks or suspicious activities within client accounts to enhance compliance.
- Ordered checks, placed stop payments, wire transfers and conducted additional services for clients.
- Reviewed client account information to verify accuracy and resolve any outstanding issues.
- Handled daily team scheduling and properly staffed shifts.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Built rapport with new and existing clients to address financial needs and foster loyalty to CCB culture.
- Conducted regular meetings with office associates to discuss performance goals and objectives.
- Resolved client complaints in a timely manner by providing appropriate solutions.
Property Management Assistant
All Service Florida
Miami, FL
10.2018 - 08.2021
- Facilitated tenant communications and resolved property-related inquiries to enhance tenant satisfaction.
- Supported property inspections and ensured compliance with safety standards.
- Coordinated maintenance requests and scheduled timely repairs with service providers to ensure property upkeep.
- Supported preparation of lease agreements and tenant documentation processes to streamline onboarding of new tenants.
- Maintained accurate records of rental payments and tenant information systems.
Law Enforcement Officer
Florida Department of Environmental Protection
Miami, FL
06.2007 - 09.2008
- Enforced environmental laws and regulations to protect natural resources and promote compliance.
- Inspected protected habitats and wildlife areas to ensure conservation and adherence to regulations.
- Documented incidents and prepared detailed reports for investigations.
- Conducted routine patrols to deter criminal activity, respond to emergencies, and enforce traffic laws.
Airport Security Screener
Department Of Homeland Security, TSA
Miami, Florida
12.2002 - 04.2007
- Screened and inspected luggage for prohibited items to enhance airport security.
- Communicated with passengers regarding security procedures and policies to ensure understanding and compliance.
- Monitored passenger flow through screening checkpoints to facilitate efficient operations.
- Thoroughly screened all passengers and their belongings in accordance with TSA regulations.
Receptionist
Knowles Snapper Creek Animal Hospital
Miami, Florida
11.1998 - 11.2002
- Greeted clients and pets upon arrival at the animal hospital.
- Answered phone calls and addressed client inquiries regarding services.
- Coordinated client communication with veterinary staff to enhance service delivery.
- Managed appointment scheduling and maintained veterinarians' calendar to ensure efficient workflow.
- Processed payments and recorded financial transactions to ensure accuracy and compliance.
Education
High School Diploma -
SouthWest Miami Senior High School
Miami, FL06-1998
Some College (No Degree) - Criminal Justice
Miami Dade College
Miami, FLSkills
- Cash handling
- Client account management
- Client relationship management
- Compliance protocols
- Operational efficiency
- Team leadership
- Problem solving
- Effective communication
Languages
English
Professional
Spanish
Professional
Timeline
Retail Assistant Office Manager
Capital City Bank
10.2023 - Current
Property Management Assistant
All Service Florida
10.2018 - 08.2021
Law Enforcement Officer
Florida Department of Environmental Protection
06.2007 - 09.2008
Airport Security Screener
Department Of Homeland Security, TSA
12.2002 - 04.2007
Receptionist
Knowles Snapper Creek Animal Hospital
11.1998 - 11.2002
High School Diploma -
SouthWest Miami Senior High School
Some College (No Degree) - Criminal Justice
Miami Dade College