YOJAIRI ADELINA FELIZ CEPIN
Bronx,NY
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Administrative Assistant
DocGo
Manhattan, NY
09.2023 - Current
- Greet, register, and assist visitors, patients, and staff upon arrival
- Direct and escort clients to appropriate resources as needed
- Distribute meals, personal hygiene items, and other essential supplies
- Ensure compliance with hygiene and safety standards
- Prepare reports and performance analysis documentation
- Coordinate medical appointments and manage travel and relocation arrangements for clients
- Organize and distribute mail and informational materials
Shift Manager
Wendy's Restaurant
Manhattan, NY
02.2022 - 09.2023
- Supervised operations and managed a team during shifts
- Handled customer inquiries and complaints to ensure satisfaction
- Developed and implemented promotional and marketing strategies
- Recruited, trained, and mentored employees
- Maintained compliance with health and hygiene regulations
- Prepared financial reports and performance analysis
- Managed cash handling, sales reconciliation, and end-of-shift procedures
Cashier / Crew Member
Wendy's Restaurant
Manhattan, NY
08.2021 - 02.2022
- Processed transactions and maintained accurate cash handling
- Assisted customers, answered inquiries, and ensured excellent service
- Followed food safety and sanitation protocols
- Coordinated orders with kitchen staff for timely delivery
- Assisted in food preparation and packaging
Education
High School Diploma -
Kingsbridge International High School
Bronx, NY01.2022
Skills
- Bilingual: Spanish & English
- Proficient in Microsoft Office
- Proficient in Google Suite
- Customer Service
- Conflict Resolution
- Marketing
- Promotional Strategies
Certification
- Food Protection Certificate (NYC Health)
- Food Protection Manager Certification (ANSI)
- Nail Technician Certification
- Pediatric First Aid, CPR AED Child/Infant (HSI)
Timeline
Bilingual Administrative Assistant
DocGo
09.2023 - Current
Shift Manager
Wendy's Restaurant
02.2022 - 09.2023
Cashier / Crew Member
Wendy's Restaurant
08.2021 - 02.2022
High School Diploma -
Kingsbridge International High School