Yojeily Sanchez Santiago

Phlebotomist Technician

Nexus Medical Center

01.2021 - 04.2024

Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Stocked phlebotomy cart or carrier with appropriate supplies.
Centrifuged blood samples as outlined in clinical protocols.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Packaged and shipped specimens to central lab daily.
Increased patient satisfaction by providing efficient and accurate blood collection services.
Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
Provided excellent customer service while verifying patient information and insurance at registration.
Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
Used personal protective equipment correctly to protect coworkers and patients.
Verified patients' identification for proper sample collection.
Reviewed and processed requisitions for laboratory tests.
Handled insurance verification tasks using Software and Software to validate patient insurance information.