Yokasta Duran
Paterson
Summary
Dynamic professional , excelling in customer service. Adept at conflict resolution and adaptable to changing conditions, I enhance team performance and client satisfaction through effective communication and attention to detail. Committed to achieving on-time delivery and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Van Driver
Philadelphia Truck Parts
05.2024 - 01.2025
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Contributed to company''s on-time performance record by adhering to strict schedules and deadlines.
Receptionist
Wisdom Luggage
08.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Salesperson
Top-o Smoked Shop
02.2020 - 08.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
High School Diploma -
Eastside High School
150 Park Ave Paterson Nj 0750107-2018
Skills
- Conflict resolution techniques
- Customer service
- Strong communication skills
- Safe driving practices
- Patience and composure
- Adaptable to changing conditions
- Problem-solving capacity
- Workwave software
- Cash handling
- Shipment verification
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Van Driver
Philadelphia Truck Parts
05.2024 - 01.2025
Receptionist
Wisdom Luggage
08.2022 - 04.2023
Salesperson
Top-o Smoked Shop
02.2020 - 08.2022
High School Diploma -
Eastside High School
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