Yoke Ching Wong

♦Enhanced efficiency by leveraging RPA in assignments with Process Improvement collaboration.
♦Reduced errors and improved data accuracy for commissions, supporting global teams' compliance objectives.
♦Managed system applications under cyber security guidelines by National Institute of Standards and Technology.
♦Troubleshot and resolved payee issues rapidly, maintaining prompt compensation processes within 24 hours.
♦Delivered error-free compensation plans with perfect accuracy for consistent payroll reliability.
♦Validated system functionality through comprehensive user acceptance testing documentation.
♦Ensured stakeholder satisfaction by providing exceptional customer service to Global Commissions organization.

• Analyzed business processes to identify areas for improvement and efficiency.
• Collaborated with cross-functional teams to streamline operational workflows.
• Managed project documentation and maintained accurate records of activities.

♦ Successfully delivered accurate compensation plans implementations across global regions including the US, CANADA, EMEA, LATAM, and APAC business units, ensuring alignment with organizations goals and local compliance requirements.
♦ Audited, reconciled, and performed in-depth analysis for compensation quotes, consistently achieving 100% accuracy and minimizing payout errors.
♦ Proactively monitored compensation trends and plan performance for accuracy, while generating timely ad-hoc reports to support leadership decision-making and issues resolution.
♦ Collaborated closely with commission analysts to investigate, research and resolve data discrepancy reports, enhancing overall data integrity and reducing processing delays.
♦ Played a key role in data integration audit and control processes for business incentive system. contributing to strengthened internal controls, improved system reliability, and risk mitigation.

• Analyzed business processes to identify areas for improvement and efficiency.
• Collaborated with cross-functional teams to gather and document requirements.
• Developed detailed project specifications to guide implementation efforts.

♦ Processed and settled an average of 20 monthly 900-number settlements and 10 non-900 special contract accounts for high-value customers with contractual rates, generating over $1 million in monthly revenue while ensuring accurate, timely payouts and revenue capture.
♦ Implemented and managed 900-number contracts, end-to-end, including rigorous auditing of customers' settlements and billings to enforce contractual compliance, minimize discrepancies, and safeguard revenue integrity.
♦ Developed and delivered detailed 900-number trend analysis and performance reports with strict attention to detail, enabling data-driven insights into revenue patterns, billing accuracy, and operational improvements.
♦ Partnered proactively with customers and cross-functional account teams to investigate, resolve billing issues and disputes swiftly, reducing escalations, enhancing customer satisfaction, and accelerating payment cycles.
♦ Authored and maintained a comprehensive departmental procedure manual aligned with Sarbanes-Oxley (SOX)requirements, strengthening internal controls, ensuring regulatory compliance, and supporting audit readiness.

• Investigated billing discrepancies on customer accounts, ensuring accurate charges and minimizing revenue loss.
• Collaborated with cross-functional teams to resolve billing inquiries promptly, enhancing customer experience and satisfaction.
• Evaluated billing adjustments for compliance with company policies, safeguarding revenue and maintaining operational integrity.