Yolaine Lucrece Kamgno Pouokam
Irving,TX
Summary
Personable and engaging individual with talent for communication and passion for facilitating learning. Possesses solid understanding of instructional design and effective teaching methodologies, alongside proficiency in creating and delivering training materials. Dedicated to driving growth and fostering positive learning environment to achieve impactful results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Trainer
Central Neuroskills
02.2024 - 10.2024
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Boosted training session effectiveness with integration of multimedia tools.
Mental Health tech
Perimeter Behavioral Hospital
04.2023 - 02.2024
- Showing compassion, good interpersonal and observational skills, and staying calm in stressful situation
- Ability to provide therapeutic patient care to mentally, emotionally and disabled individuals
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Patient Care Coordinator
Rock House
10.2022 - 01.2023
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Education
Bachelor of Art and Science - Psychology,sociology,health profession
Texas Tech University
Lubbock, Texas08-2022
Relevant coursework complete -
English language center ELS
Lubbock, Texas08.2018
Skills
- Bilingual - French - German - English
- Organization skills
- Team contribution
- Critical thinking
- Patient
- Empathetic
- Punctual
- Microsoft Office Suite - Word
- Microsoft Office Suite - Excel
- Microsoft Office Suite - PowerPoint
- Microsoft Office Suite - Outlook
- Google Suites - Docs
- Google Suites - Sheet
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
Websites
Accomplishments
- Perfect attendance awards.
- Collaborated with team of 4 in the development of a meme in gender role among society.
- Gained a reputation for working well on a team.
Certification
- First Aid Certification
Languages
French
Native or Bilingual
Timeline
Trainer
Central Neuroskills
02.2024 - 10.2024
Mental Health tech
Perimeter Behavioral Hospital
04.2023 - 02.2024
Patient Care Coordinator
Rock House
10.2022 - 01.2023
Relevant coursework complete -
English language center ELS
Bachelor of Art and Science - Psychology,sociology,health profession
Texas Tech University
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