Summary
Overview
Work History
Education
Skills
Timeline
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Yolaisy Morales

Lehigh Acres,FL

Summary

Proven leader in transportation and logistics, excelling in stress management and route planning, significantly enhanced operational efficiency at Balance Staffing/Klocke of America. Demonstrated expertise in defensive driving and interpersonal communication, ensuring passenger safety and satisfaction. Achieved notable reductions in production downtime through strategic process improvements.

Overview

17
17
years of professional experience

Work History

Passenger Driver / Delivery Driver

Self Employed
08.2020 - 09.2024
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Delivered goods and products to customer on time and in excellent condition.
  • Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
  • Assisted passengers with special needs, ensuring their comfort and accessibility during transportation.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Followed designated routes and schedules while operating vehicles.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Delivered passengers to destinations safely and on time.
  • Streamlined communication between driver team members using established protocols.
  • Provided exceptional customer service to passengers, addressing concerns and answering questions professionally.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Arrived on time to customer appointments.

Assembly Line Leader/ Line Inspector

Balance Staffing/Klocke of America
03.2014 - 06.2020
  • Evaluated worker performance metrics, providing constructive feedback during regular performance reviews for skill enhancement purposes.
  • Assisted with employee training programs to develop skilled workers capable of handling complex tasks efficiently.
  • Liaised with upper management regarding operational challenges, proposing viable solutions to optimize overall assembly line performance.
  • Maintained accurate records of production statistics, utilizing data-driven insights for informed decisionmaking.
  • Reduced production downtime by coordinating preventive maintenance schedules and overseeing swift repairs.
  • Maximized resource utilization by developing inventory control systems and optimizing storage solutions.
  • Supervised shift changes, ensuring proper documentation of completed tasks and facilitating efficient handoffs between teams.
  • Spearheaded process improvements initiatives, leading to measurable reductions in waste and increased productivity levels.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Driver

Alamo Golden Gate
10.2007 - 06.2013

Relocate car by types.

Transfer rental cars between airports.

Do a final lock at the cars before rental arrived.

Education

Bachelor In Medical - Ophthalmologist And Optometry

Julio Trigo Lopez
Cuba
07.1999

Skills

  • Record Keeping Abilities
  • Local area familiarity
  • Professional Appearance
  • Emergency Response Preparedness
  • Stress management techniques
  • Conflict resolution abilities
  • Defensive Driving Expertise
  • Route Planning
  • Fare collection
  • Accurate money handling

Timeline

Passenger Driver / Delivery Driver

Self Employed
08.2020 - 09.2024

Assembly Line Leader/ Line Inspector

Balance Staffing/Klocke of America
03.2014 - 06.2020

Driver

Alamo Golden Gate
10.2007 - 06.2013

Bachelor In Medical - Ophthalmologist And Optometry

Julio Trigo Lopez
Yolaisy Morales