Yolanda Abreira
Miami,FL
Summary
Polite and accommodating Front desk bringing more than 8 years of experience in hospitality. Sincere and helpful when working with patients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Expirience Representative
Banyan Health Systems
06.2025 - Current
Patient Expirience Representative
Sanitas Medical Center
08.2023 - 08.2024
- Resolved any discrepancies or issues related to insurance claims or billing inquiries quickly.
- Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.
- Provided accurate information about clinic services when answering patient inquiries via phone or email.
- Provided exceptional customer service during phone interactions with patients regarding their appointments or questions related to their care plan.
- Reduced wait times for patients by effectively managing front desk operations and promptly addressing concerns.
- Strengthened patient-provider relationships by serving as a liaison between healthcare professionals and patients, addressing any questions or concerns in an empathetic manner.
- Enhanced patient satisfaction by providing friendly and efficient service during registration, appointment scheduling, and billing processes.
- Collaborated with clinical staff to ensure timely communication of test results and care plans to patients.
Front Desk Receptionist
Borinquen Medical center
05.2013 - 02.2021
- Registrations
- Check in
- Check out
- Insurance verifications
- Copays
- Phone calls
Front Desk Receptionist
Dr Guerrero Office
07.2008 - 02.2013
- Phone calls
- Insurance verifications
- Copays
Education
HHA
Activa Training Center
Miami Fl 05.2025
High School Diploma - undefined
Formatur
07.2000
Skills
- Creativity
- Problem Solving
- Communication
- Collaboration
- Active Listening
- Adaptability
- Conflict Resolution
- Empathy
- Customer Service
- Decision Making
- Team collaboration
Certification
Elder Abuse
Assisting with Self-Administration of Medications
HIV-AIDS
OSHA
Alzheimer's disease and
Related Disorders
Domestic Violence
Abuse, Neglect and Exploitation (ANE)
Cultural Competence
Adult and Pediatric First Aid/CPR/AED
HIPAA Compliance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Expirience Representative
Banyan Health Systems
06.2025 - Current
Patient Expirience Representative
Sanitas Medical Center
08.2023 - 08.2024
Front Desk Receptionist
Borinquen Medical center
05.2013 - 02.2021
Front Desk Receptionist
Dr Guerrero Office
07.2008 - 02.2013
High School Diploma - undefined
Formatur
HHA
Activa Training Center
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