YOLANDA BERNARD TEZENO
Lake Charles,Louisiana
Summary
Certified Pharmacy Technician with 15+ years of experience in diverse pharmacy settings, including retail, hospital, and clinical environments. Proficient in medication management, prior authorizations, and patient-focused care. Skilled at analyzing prescription data, ensuring regulatory compliance, and delivering exceptional customer service. Experienced in remote operations and adept at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
MTM Clinical Service Pharmacy Technician
Centene Corporation
11.2023 - Current
- Provides medication therapy management (MTM) services via triage of inbound calls to the MTM hotline, monitors fax line for prescriber responses and completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services
- Documents and records services/activities in appropriate databases/software to ensure compliance with CMS requirements for clinical service offerings assigned in designated area
- Engages in drug utilization review (DUR) by supporting the execution of DUR initiatives via meeting preparation, letter campaigns, and telephonic outreach to members/ providers
- Supports basic data analytic activities and tracking of interventions, and assists with preparation and documentation of responses to regulatory audits associated with the over utilization program
Certified Pharmacy Technician
Christus Lake Area Hospital
01.2021 - 10.2023
- Assisted with prior authorization approvals to ensure seamless prescription processing
- Answered incoming calls, addressing patient inquiries and physician requests efficiently
- Managed inventory, ensuring adequate supply levels and timely replenishment
- Compiled and analyzed data for accurate reporting and documentation
Certified Pharmacy Technician
Boudreaux's New Drug Store
07.2018 - 01.2021
- Processed prior authorizations, ensuring timely medication approval for patients
- Refilled and prepared prescriptions with 100% accuracy and adherence to safety protocols
- Coordinated with insurance providers to resolve billing issues and minimize rejections
- Managed inventory and verified medication quantities for accurate records
Senior Certified Pharmacy Technician
Walgreens
10.2008 - 11.2018
- Processed over 200 prescriptions daily with a focus on accuracy and efficiency
- Assisted with drug inventory, purchasing, and insurance prior authorizations
- Trained and mentored new technicians, improving overall team productivity
- Resolved insurance claim rejections, reducing delays in medication availability
Education
High School Diploma -
Washington Marion Magnet High School
Lake Charles, LouisianaProfessional Development -
Walgreens University
Lafayette, LouisianaSkills
- Prior Authorization Processing
- Medication Therapy Management (MTM)
- Prescription Accuracy and Verification
- Customer Service Excellence
- Data Entry and Documentation
- Insurance Billing and Claims Resolution
- Remote Communication and Support
Certification
- MTM Certified
- PTCB Certified
- Louisiana State Board of Pharmacy Certification
Keyhighlights
- Extensive experience with prior authorization processing, insurance claims, and patient support.
- Proven ability to manage large prescription volumes while maintaining accuracy and compliance.
- Skilled in remote work environments, with strong communication.
Timeline
MTM Clinical Service Pharmacy Technician
Centene Corporation
11.2023 - Current
Certified Pharmacy Technician
Christus Lake Area Hospital
01.2021 - 10.2023
Certified Pharmacy Technician
Boudreaux's New Drug Store
07.2018 - 01.2021
Senior Certified Pharmacy Technician
Walgreens
10.2008 - 11.2018
High School Diploma -
Washington Marion Magnet High School
Professional Development -
Walgreens University