Laroysha Berry
Lake Wales
Summary
Dynamic Clinical Pharmacy Technician with proven expertise at Prime Therapeutics. Recognized for exceptional attention to detail and effective communication, ensuring timely resolution of client inquiries and enhancing patient satisfaction. Adept at multi-tasking and collaborating with team members to achieve operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Clinical Pharmacy Technician
Prime Therapeutics
02.2021 - Current
- Manage client fax queues while ensuring prescription drug prior authorizations adhered to clinical criteria and company guidelines
- Receive prescriber calls, assisting with medication prior authorization preparation and submission
- Collaborate with PBM team members and help desk to ensure timely and compliant handling of all requests
- Process mail orders, refill prescriptions, assist with outbound / inbound calls for refill requests and friendly reminders. Updated account information. Resolved escalated issues
- Light billing (pap)assistance and reprocessing denied claims
Customer Service Representative
Walgreens
2019 - 2021
- Assisted members with account and prescription inquiries while maintaining high service standards
- Supported team members as an SME (Subject Matter Expert) for issue resolution
- Coordinated with medical offices to obtain prescription refills and ensure timely order processing
Front Desk Representative
Myeyedr
2017 - 2019
- Greet patients within 5 seconds of entering the building
- Insurance Verification Verified patient insurance coverage and handled prior authorization referrals per doctor’s requests
- Scheduled appointments and managed reminder calls to enhance patient satisfaction
- Responded to incoming and outgoing calls with professionalism and attention to detail
- Processed, posted, and balanced customer payments securely, adhering to all company policies
- Managed opening and closing protocols, ensuring facility readiness and security
Education
High School Diploma -
Palm Bay High
Palm Bay, FLSkills
- Administrative & Clerical Support
- Customer & Patient Service
- Insurance Verification
- Strong attention to detail
- Prior Authorization Processing
- Data Entry & Record Management
- Communication & Team Collaboration
- Time Management & Multi-Tasking with the ability to manage completing priorities
Certification
- Registered Pharmacy Technician (RPT) — State of Florida, 2020-Present
- Certified Pharmacy Technician (CPhT) — 2024–Present
Timeline
Clinical Pharmacy Technician
Prime Therapeutics
02.2021 - Current
Customer Service Representative
Walgreens
2019 - 2021
Front Desk Representative
Myeyedr
2017 - 2019
High School Diploma -
Palm Bay High