Cynthia Santiago
Vineland,NJ
Summary
Detail-oriented and dependable professional with experience as a Unit Clerk and Office Assistant, offering strong organizational, communication, and multitasking skills. Committed to supporting team operations, maintaining accurate records, and providing exceptional administrative support in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unit Clerk/ED Technician
Inspira Medical Center Vineland
Vineland, NJ
06.2025 - Current
- Provide clerical and clinical support in a fast-paced Emergency Department
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assist nurses and physicians with patient care tasks as assigned
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Adapted quickly to changing patient needs, demonstrating flexibility in high-pressure situations.
- Supported nursing staff by preparing necessary materials for patient care activities.
Patient Registration Clerk- Emergency Dept
Inspira Medical Center Vineland
Vineland, NJ
03.2025 - 06.2025
- Register emergency room patients and verify insurance and demographics
- Utilize FirstNet, Cerner, Soarian, EPIC and hospital-based systems
- Scan and upload documentation into electronic medical records
- Assist Spanish-speaking patients and families
- Collaborate with ER staff, Labor & Delivery, Admissions, and Ground Transport
- Provide resource/charge support when needed
Health Unit Clerk- Acute Medical
Inspira Medical Center Vineland
Vineland, NJ
12.2021 - 06.2022
- Managed admissions, transfers, discharges, and related documentation
- Maintained confidentiality and accuracy of patient medical records
- Assisted Nurse Manager and Charge Nurse with administrative coordination
- Orient new employees to the unit workflow
- Supported nurses and PCTs with patient care coordination
- Prepared shift assignments and maintained organized unit operations
- Responded promptly to patient inquiries, enhancing overall patient experience and satisfaction.
- Coordinated patient admissions, transfers, and discharges to optimize bed management and patient flow.
- Facilitated timely discharge planning by coordinating transportation arrangements for patients upon release from the hospital setting.
Education
Associate of Science - Nursing
Rowan College At Gloucester County
Sewell, NJHigh School Diploma -
Vineland High School South
06-2005
Skills
- Healthcare Unit Coordination
- Emergency Department Support
- Patient Registration & Admissions
- Electronic Health Records (FirstNet, Cerner, Soarian, Epic)
- Medical Documentation & Data Entry
- Administrative & Clerical Support
- Multitasking in High-Volume Settings
- Team Collaboration
- Microsoft programs
- Critical Thinking & Problem Solving
- Time Management & Organization
Certification
- Certified BLS/ CPR Certified
Timeline
Unit Clerk/ED Technician
Inspira Medical Center Vineland
06.2025 - Current
Patient Registration Clerk- Emergency Dept
Inspira Medical Center Vineland
03.2025 - 06.2025
Health Unit Clerk- Acute Medical
Inspira Medical Center Vineland
12.2021 - 06.2022
Associate of Science - Nursing
Rowan College At Gloucester County
High School Diploma -
Vineland High School South