Mariah Lamas
Gracedale Nursing Home
East Alton,PA
15
years of professional experience
Detail-oriented healthcare support professional with experience in HIPAA compliance, medical records maintenance, patient scheduling, and insurance verification. Known for accurate documentation, strong organization, and reliable front-desk coordination.
Work History
Unit Clerk
2 Months- Entered patient information into electronic records with careful attention to detail.
- Managed resident records, ensuring accurate chart updates and confidential documentation.
- Prepared admission, transfer, and discharge paperwork for smooth unit operations.
- Answered unit phone calls and relayed messages to nursing staff promptly.
- Coordinated communication between nurses, families, and support departments.
- Supported nursing unit workflow by maintaining accurate logs and timely documentation.
- Assisted with scheduling, appointment coordination, and resident paperwork processing.
- Organized daily office tasks, filing systems, and supply requests efficiently.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered the multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Arranged discharges and patient transport.
- Obtained and organized medical records for office visits and scheduled labs.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital's system.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Registration Specialist
1 Year 11 Months- Verified coverage eligibility and benefits to support timely patient access and reduce registration errors.
- Registered patients accurately by collecting demographics, insurance details, and required consent information.
- Reviewed referrals and authorizations to confirm visit readiness before service delivery.
- Updated electronic health records with complete patient information for consistent front-end revenue cycle support.
- Maintained compliance with HIPAA and organizational privacy standards during front-desk interactions.
- Supported efficient patient flow by managing high-volume check-in processes and prioritizing urgent registration needs.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Trained in Epic
Customer Service Cashier
7 Years 1 Month- Delivered friendly customer service by answering questions and supporting purchase decisions
- Processed customer transactions accurately using POS systems and handled cash, card, and mobile payments
- Resolved pricing discrepancies and register issues while maintaining smooth checkout flow
- Balanced cash drawer and verified receipts to ensure transaction accuracy
- Provided exceptional customer service as a front end cafe associate
- Maintained organized register area and followed store procedures for cash handling
- Scanned items quickly while applying discounts, coupons, and loyalty offers correctly
- Supported front-end operations by communicating issues and coordinating with team members
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Redeemed coupons to discount purchases.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked in Cafe as Cafe Cashier and ID'd customers purchasing beer and wine
Education
High School Diploma
Skills
HIPAA compliance
Chart preparation
Documentation expertise
Healthcare communication
Medical records verification
Insurance verification
Chart management
Inventory management
Patient scheduling
Document control
Organizational skills
Healthcare software
Lab scheduling
Reception management
Supply chain coordination
Clerical support
Patient documentation
Unit operations management
Payment processing
Insurance authorizations
Timeline
Unit Clerk
Gracedale Nursing Home
11.2024 - 01.2025Read More
Registration Specialist
Lehigh Valley Health Network
10.2021 - 09.2023Read More
Customer Service Cashier
Wegmans
07.2010 - 08.2017Read More
Northampton Community College
High School Diploma
Read More