Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiffany Wilson

East Orange,NJ

Summary

Dynamic healthcare professional with extensive experience at Morristown Memorial Hospital, adept in HIPAA compliance and multi-line phone management. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in preparing charts and documentation, ensuring confidentiality while adapting to fast-paced environments. Committed to delivering quality patient support.

Overview

6
6
years of professional experience

Work History

Unit Clerk

SpringPoint
10.2023 - Current
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.

Nursing Assistant

Saint Peters Healthcare System
10.2021 - 09.2023
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Patient Access Representative

Morristown Memorial Hospital
02.2019 - 09.2021
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

Education

Accounting

Duncanville
Duncanville, TX
05-1999

Skills

  • Knowledge of HIPAA regulations
  • Creating data visualizations
  • Technical documentation proficiency
  • Data visualization updates
  • HIPAA compliance
  • Preparing charts
  • Technical documentation proficiency
  • Multi-line phone management
  • Documentation skills
  • Multi-line phone system
  • Chart updating
  • Medical terminology
  • Patient care
  • Patient feeding
  • Basic life support
  • Direct patient care

Languages

English

Timeline

Unit Clerk

SpringPoint
10.2023 - Current

Nursing Assistant

Saint Peters Healthcare System
10.2021 - 09.2023

Patient Access Representative

Morristown Memorial Hospital
02.2019 - 09.2021

Accounting

Duncanville

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Tiffany Wilson