Vanessa L. Sullivan
Humble,TX
Summary
Administrative assistant in a fast pace environment, while providing quality perfection in a friendly matter for +22 years at the Houston Methodist Hospital system. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Unit Administrative Assistant IMU Dept.
Houston Methodist Willowbrook Hospital
05.2003 - Current
- Managed over 50 telephone calls and patient's calls with new responder five system.
- Prepares and processes patient referrals and transfer requests.
- Places new supply orders, and saved over 50% equipment cost for unit.
- Demonstrate ICARE values to patients, visitors, and staff members
- Manages work orders for IT helpdesk, biomed and lab equipment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Conducted patient intake interviews, recording and documenting relevant information.
Patient Care Assistant
Houston Methodist Willowbrook Hospital
05.2001 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Manage over 50 calls per day for office/hospital information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
BBA - Business Administration And Management
Lone Star College System
Houston, TXAssociate of Arts - Business
Lone Star College System
Houston05.2022
Skills
- Knowledge in Epic software and MARS ordering system
- Techinical skills in Microsoft office 365
- Equipment Troubleshooting and Maintenance
- Generate special purchase orders with vendors
- Teamwork and Collaboration
- Performs ICARE values
- Nursing Assistance
- Medical Records Management
- Knowledge of HIPAA Regulations
- Patient Health Information Access
- Schedule Management
- Current Medical Assistant Certification
- BLS Certified
- Order Purchasing
Accomplishments
- Achieved cost of equipment needed on the unit through effectively helping with budget.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- NCCT- Certified Medical Assistant
- BLS Certification
Languages
Spanish
Native or Bilingual
Timeline
Unit Administrative Assistant IMU Dept.
Houston Methodist Willowbrook Hospital
05.2003 - Current
Patient Care Assistant
Houston Methodist Willowbrook Hospital
05.2001 - Current
BBA - Business Administration And Management
Lone Star College System
Associate of Arts - Business
Lone Star College System
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