Nekkia Brown-Bradshaw
Houston
Summary
Dedicated Unit Administrative Assistant and Patient Care Technician with a solid track record in healthcare environments, including Signature Care and Houston Methodist Hospital. Skilled in patient registration and Epic charting, with a focus on maintaining HIPAA standards. Acknowledged for enhancing patient experiences through outstanding customer service and efficient operations. Certified Nursing Assistant with a history of receiving positive feedback for delivering exceptional, patient-focused care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unit Administrative Assistant
Houston Methodist Hospital
Sugar Land
01.2023 - Current
- Processes patient admission and discharge documentation.
- Monitor the expiration of medical supplies and medications.
- Perform clerical duties, such as word processing, data entry, answering phones, filing, and using Microsoft Word, Excel, and Office.
- Interacts and communicates easily with department personnel and the public.
- Ensures HIPAA compliance.
- Pages doctors on call through PerfectServe or the call center for consultations per Emergency Room physicians.
- Calls trauma and fire codes to the hospital operator per emergency room doctors.
- Faxes information and patient information to doctors and other facilities.
- Assists nurses with the transfer of patients by calling call centers, filling out MOT forms, faxing MOT to transfer centers and facilities, and calling ambulance companies.
- Initiates psychiatric evaluations and psychiatric transfers, per emergency room physician.
- Enters documentation and keeps track of patient information and orders through Epic.
- Answers phones and transfers calls to different departments and personnel.
- Uses Pulsara to register patients who come in via ambulance into Epic.
- Assists the Patient Access department with admitting patients into beds in Epic.
- Help keep patient information up to date and accurate in the EHR.
Er Technician / Lab Assistant
SignatureCare Emergency Center
Houston
03.2019 - 10.2022
- Monitors vital signs, such as blood pressure, and pulse.
- Test and record blood glucose levels.
- Maintains accurate records of patient care, condition, progress, and concerns.
- Assists with patient transfer and ambulation.
- Follows safe lifting techniques and individual resident-lifting instructions.
- Performs venipuncture for lab tests, and starts intravenous lines per doctor's orders.
- Performs EKGs on patients per doctor's orders.
- Participates in trauma situations.
- Applies splints and bandages per emergency room doctor.
- Assists emergency room doctors with medical procedures.
- Completes charting of ADLs on psychiatric patients.
- Performs basic labs (CBC, liver panel, Metlyte 8, cardiac, lipid panel, BNP, D-Dimer, CMP, Chem-8) on patients using Medtronic, Piccolo, I-Stat, and Triage machines.
- Collects samples via nasal swab for COVID testing. Performs either rapid or PCR testing using the Quidel Sofia 2 or BioFire machine.
- Follows all guidelines of COLA when collecting and performing lab tests.
- Performs quality control on laboratory test devices and laboratory equipment.
- Confirms and checks all lab specimens to ensure that they were collected correctly, with the correct tubing, patient label, and sample type.
Unit Assistant
St Joseph Medical Center
Houston
03.2013 - 11.2020
- Maintained accurate records of patient care, condition, progress, and concerns.
- Scanned documentation and entered it into the database.
- Processed patient admission and discharge documentation.
- Monitored the expiration of medical supplies and medications.
- Performed clerical duties, such as word processing, data entry, answering phones, filing, and using Microsoft Word, Excel, and Office.
- I interacted and communicated easily with department personnel and the public.
- Maintained and updated patient charts.
- Ensured HIPAA compliance.
- Called doctors who were on call for consults, per Emergency Room Physician.
- Called trauma and fire codes into the hospital operator per emergency room doctors.
- Faxed information and patient information to doctors' offices, and other facilities.
- Assisted nurses with the transfer of patients by calling call centers, filling out some parts of the MOT, and calling ambulance companies.
- Registered patients who arrived via walk-in and ambulance into Cerner.
- Placed admission orders into Cerner, per the emergency room physician and house supervisor.
Patient Care Assistant
St Joseph Medical Center
Houston
12.2008 - 03.2013
- Monitored vital signs, such as blood pressure, and pulse.
- Tested and recorded blood glucose levels.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Assisted with patient transfer and ambulation.
- Followed safe lifting techniques and individual resident-lifting instructions.
- Transported patients to other areas of the hospital in wheelchairs and on hospital beds.
- Performed basic phlebotomy skills.
- Performed EKGs on patients per the doctor's orders.
- I participated in trauma situations.
- Applied splints and bandages, per the emergency room doctor.
- Assisted emergency room doctors with medical procedures.
- Monitored psychiatric patients via video monitors and one-on-one interaction.
- Completed charting of ADLs on emergency room patients and psychiatric patients.
Education
GED -
Gary Job Corp
San Marcos, TX12.2001
Some College (No Degree) - Health Information Technology
Lonestar College
Houston, TXSkills
- Customer service
- Epic
- Phlebotomy
- Typing
- Multi-line phone system
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- EKG
- Laboratory experience
- Medical terminology
- Clerical experience
- Vital signs monitoring
- Patient registration
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Team collaboration
- Data entry expertise
- Healthcare compliance
- Medical software applications
- HIPAA regulations
- Time management
- Phone and email etiquette
- Medical reception
- Front desk management
- Positive attitude
- EPIC charting
- medical supply monitoring
- HIPAA compliance
- patient documentation management
- data entry accuracy
- customer service
- medical terminology understanding
- problem solving
- effective communication
- team collaboration
- attention to detail
- adaptability
- Multitasking and organization
- Medical office equipment
- Clinical documentation
- Multi-line telephone management
- Patient demographics
- EMR software
- Regulatory compliance
- Computer skills
- Medical records management
- Emergency procedures
- Patient care
- Tact and diplomacy
- Medical records maintenance
- Medical records confidentiality
- Reception management
- Cleaning and sanitizing
- Patient flow
- Industry software applications
- Lab test coordination
- Flexible schedule
- Hospitality and accommodation
- Problem-solving
- Patient relations
- Patient charting
- Medical office software
Certification
- CPR Certification, 09/25, 09/27
- Certified Nursing Assistant (CNA), 12/01, 12/26, NA0008043852
Timeline
Unit Administrative Assistant
Houston Methodist Hospital
01.2023 - Current
Er Technician / Lab Assistant
SignatureCare Emergency Center
03.2019 - 10.2022
Unit Assistant
St Joseph Medical Center
03.2013 - 11.2020
Patient Care Assistant
St Joseph Medical Center
12.2008 - 03.2013
GED -
Gary Job Corp
Some College (No Degree) - Health Information Technology
Lonestar College