Yolanda Berry
Haslet,TX
Summary
Experienced leader with over 25 years of experience in fraud detection, operational improvement planning and collections management. Excels in decision-making, managing complex projects and teamwork, successfully implementing strategies that align processes with corporate goals and enhance overall efficiency. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior, FEC
Nissan Motor Acceptance Corporation
Irving, TX
05.2024 - Current
- Analyzed account data to identify trends, informing strategic decisions for improved collection strategies.
- Managed collection efforts for overdue accounts, enhancing cash flow and reducing delinquencies.
- Collaborated with team members to implement best practices in collections, increasing overall efficiency of operations.
- Ensure all collection activities comply with federal, state, and internal regulations, including FDCPA, UDAAP, and company policies.
- Maintain high standards of call quality, documentation accuracy, and ethical conduct.
Operational Transformation BOSS Project
Nissan Motor Acceptance Corporation
Irving, TX
03.2021 - 05.2024
- Improved efficiency and effectiveness of performance and
management of processes across departments. - Evaluated corporate business processes to align outcomes with
strategic goals and corporate vision. - Gathered and analyzed large amounts of data to determine
improvement projections. - Planned, developed, and implemented strategies to convey
information with key decision makers.
Senior, Consumer Portfolio Services
Nissan Motor Acceptance Corporation
Irving, TX
01.2008 - 02.2021
- Developed, trained, coached, and evaluated agents’ performance.
- Provided written feedback to agents and supervisors on areas of focus.
- Trained agents on skip tracing techniques to locate customers and vehicles using various skip tracing tools.
- Responsible for resolving delinquency on accounts from 90 to 120.
- Provided assistance to the IFS/NMAC Credit Department on the previous applicant’s credit worthiness based on the applicant's payment history.
- Built lasting relationships with vendors, customers, and other team members.
Senior, Internal Control Analyst
HCA Corporate
Coppell, TX
01.2007 - 01.2008
- Collaborated with various levels of management on audit findings, recommendations, and corrective action plans.
- Performed and conducted special projects as directed by internal audit management.
- Performed root-cause analysis, communicating observations and recommendations to improve corporate compliance.
- Provided reporting for compliance, internal audits and external staff practices.
Fraud & Data Analyst
Cingular Wireless, AT&T
Farmers Branch, TX
07.2001 - 07.2006
- Monitored network activity, call detail records (CDRs), billing systems, and usage patterns to identify anomalies, suspicious behavior, and potential fraud events.
- Prepared evidence to support criminal prosecution and civil remedy for identified criminal activity.
- Investigated SIM swaps, international fraud, account takeovers, roaming fraud, PBX hacking, and other telecom‑specific fraud schemes.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Customer Service Supervisor
Southwestern Bell Wireless
Little Rock, AR
07.2000 - 07.2001
- Supervised daily operations of customer service team, ensuring efficient workflow and high service standards.
- Trained and mentored staff on best practices for customer engagement and issue resolution.
- Implemented process improvements that enhanced response times and customer satisfaction ratings.
- Conducted performance evaluations to identify training needs and promoted team development initiatives.
- Reviewed speech analytics for performance gaps and trends to coach employees.
- Conducted analyses on specific business issues such as churn, billing concerns, product defects, and operational inefficiencies.
Education
No Degree - In-Progress, Management Information Systems
Tarrant County College
Fort Worth, TXSkills
- Attention to detail
- Analytical Thinking
- Ability to translate data into actionable recommendations
- Integrity
- Operational Improvement Planning
- Operational Efficiency
- Operational Processes
- Problem‑solving and critical thinking
- Teamwork
Accomplishments
Recognized as a department‑leading performer for sustained excellence in productivity, accuracy, and service quality.
Affiliations
Association of Certified Fraud Examiners (ACFE)
Data Science Association
Nissan Brand Ambassador Team
Certification
Fraud Examiner Certification
Timeline
Senior, FEC
Nissan Motor Acceptance Corporation
05.2024 - Current
Operational Transformation BOSS Project
Nissan Motor Acceptance Corporation
03.2021 - 05.2024
Senior, Consumer Portfolio Services
Nissan Motor Acceptance Corporation
01.2008 - 02.2021
Senior, Internal Control Analyst
HCA Corporate
01.2007 - 01.2008
Fraud & Data Analyst
Cingular Wireless, AT&T
07.2001 - 07.2006
Customer Service Supervisor
Southwestern Bell Wireless
07.2000 - 07.2001
No Degree - In-Progress, Management Information Systems
Tarrant County College