Yolanda Blanco
Summary
Forward-thinking, detailed, and friendly with distinguished talent in multitasking, organization and thorough explanation. Committed to optimizing patient experiences through individualized care. Hard-working, organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to enhance skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Outpatient Support Specialist
La Frontera AZ Empact- SPC
03.2023 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed incoming telephone calls, took messages and directed callers to clinical staff or departments.
- Called patients to schedule psychiatric appointments, consistently double-checking information and availability.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Adolescents Behavior Management Specialist
LA Frontera Arizona Empact- SPC
10.2022 - 03.2023
- Worked with adolescents to develop and implement treatment plans.
- Conducted and interacted with adolescents in both individual and group counseling settings.
- Communicated with families, schools, and group homes to confirm attendance for group therapy's, Teen Resiliency Program and community service events.
- Provided transportation to and from appointments, group therapy, and events.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Tele-Health Support Specialist
La Frontera Arizona Empact- SPC
03.2020 - 10.2022
- Utilized Excel Spreadsheet to log patients that missed appointments and sent emails through Outlook to appropriate staff for assistance.
- Utilized Word Doc. for psychiatric letters sent to doctors, group homes, school principles and teachers.
- Assisted doctors during psychiatric appointments with communication barriers and paperwork/ forms that needed to be complete or reviewed.
- Assisted in several daily task, such as: Pharmacy/ PCP information updates; sent faxes to medical facilities; notified appropriate doctors of medication changes; filled out lab orders per Psychiatrist request.
Receptionist
Best Buy Insurance
09.2017 - 02.2020
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate representatives.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and insurance.
- Followed established auditing processes to meet internal and regulatory requirements.
- Prepared working papers, reports and supporting documentation for audit findings.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Documented information gathered in field and uploaded data to company database for efficient processing using QQ Catalyst.
- Dusted ledges, countertops, files, office equipment, desks and walls.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Reduced cleaning time significantly while maintaining company quality standards.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Education
Some College (No Degree) - Business Administration and Management
Maricopa Community Colleges - Glendale Community College
Glendale, AZCurrent
High School Diploma -
Central High School
Phoenix, AZ05-2018
Skills
- Multitasking Abilities
- Excellent Communication
- Dependable and Responsible
- Bilingual
- Computer Skills
- Work Ethic
- NEXTGEN system
Accomplishments
Student Recognition for Outstanding Contribution to Class Activity and Organization
Volunteer
La Frontera Arizona Empact Agency- Life Line Over-flow
- Preformed verbal de-escalation to resolve crisis.
- Triaged and responded to telephone mental health crisis intervention.
- Documented all client interactions and interventions.
- Supported clients in developing coping skills.
Languages
Spanish
Professional Working
Timeline
Outpatient Support Specialist
La Frontera AZ Empact- SPC
03.2023 - Current
Adolescents Behavior Management Specialist
LA Frontera Arizona Empact- SPC
10.2022 - 03.2023
Tele-Health Support Specialist
La Frontera Arizona Empact- SPC
03.2020 - 10.2022
Receptionist
Best Buy Insurance
09.2017 - 02.2020
Some College (No Degree) - Business Administration and Management
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Central High School
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