Yolanda Brown
Annapolis,MD
Summary
I have years of experience in Retail Sales Management and team building. With outstanding customer service, communication, and business, I am looking for a career to acheive and exceed company goals. Expert at resolving complex problems and Implementing proactive operational changes.
Overview
19
19
years of professional experience
Work History
Custom Spaces Designer
Container Store
Annapolis, MD
03.2023 - Current
- Worked with client via email, phone and in-person to collect information to complete designs.
- Created product designs in alignment with specifications.
- Delivered designs to diverse clients on time and within budget.
- Worked with creative personnel to establish and create designs related to brand and communications.
- Consulted on tone, style and subject matter, driving layout and design.
- Created high quality visual designs that are both aesthetically pleasing and intuitive for users.
- Analyzed customer feedbacks to identify areas of improvement within existing designs.
Assistant Store Manager
White House Black Market
Annapolis, MD
06.2021 - 03.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Department Manager
Nordstrom
Annapolis, MD
04.2009 - 03.2020
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Handled shift overstock, restocking and inventory control.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Client Care Representative
Next Day Blinds
Annapolis, MD
06.2005 - 04.2009
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Generated reports on customer feedback and satisfaction levels.
- Followed up with customers after their purchase to ensure satisfaction with their experience.
- Responded quickly to emails from customers regarding order status or inquiries about products and services.
- Addressed escalated issues from other departments in a professional manner.
- Managed client database and updated records as needed.
Education
Associate of Science - Sales And Marketing Education
Anne Arundel Community College
Arnold, MD06-2001
High School Diploma -
Annapolis High School
Annapolis, MD06-1984
Skills
- Design Strategy
- Material Selection
- Project Management
- Concept Development
- Collaboration Skills
- Teamwork Skills
- Appointment Scheduling
- Call Management
- Inbound and Outbound Calling
- Paperwork Processing
- Consultative Sales
- Administrative Support
- Flexible
- Approachable
- Multi-task management
Timeline
Custom Spaces Designer
Container Store
03.2023 - Current
Assistant Store Manager
White House Black Market
06.2021 - 03.2023
Department Manager
Nordstrom
04.2009 - 03.2020
Client Care Representative
Next Day Blinds
06.2005 - 04.2009
Associate of Science - Sales And Marketing Education
Anne Arundel Community College
High School Diploma -
Annapolis High School
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