Yolanda Brown
Lewisville,TX
Summary
Detail-directed, problem solver, proficient communication skills. Knowledge and experience in management with real estate, apartment leasing, title, bankruptcy, foreclosures, claims and underwriting. People-oriented skills effective collaboration with managements, clients, coworkers, and vendors, to build a positive and cohesive business relationships. I am capable of handling leading multi-level projects, exceeding goals and establishing new revenues with proven customer service satisfaction.
Overview
12
12
years of professional experience
Work History
Property Management Assistant
BGSF Staffing
Dallas, TX
05.2022 - 08.2024
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Property Management Assistant
Drever Management/ Mitchell Lofts
10.2016 - 03.2020
- Coordinated maintenance, operations, safety inspections, and building code compliance
- Organize and review all lease signing contracts, documents, and materials to ensure a seamless process for the applicants
- Analyzed, updated, and negotiated commercial leases
- Marketed the brand to increase online and in-person traffic by maintaining a visible on key aggregated and partner sites
- Began energy and sustainability audits of properties
Assistant
North American Title Company Escrow
Irving, TX
01.2013 - 01.2017
- Assist officers, manager, and clients to close escrow files in a timely manner
- Resolving and satisfying client requests and issues
- Opened orders, input closing statements and prepare final documents
- Performed superior customer service and care through excellent communication and organizational skills when assisting with day-to-day operations both face-to-face and via telephone/email
Education
Real Estate Certificate - undefined
North Lake Community College
05.2008
Skills
- Budgeting
- Property Management
- Reporting
- Training/ Development
- Market Analysis
- MS Windows, Power point, Excel
- Trusted Key Holder
- Customer Service Focus
- Leasing and Sales
- Team Player
- Negotiations expert
- Financial oversight
Timeline
Property Management Assistant
BGSF Staffing
05.2022 - 08.2024
Property Management Assistant
Drever Management/ Mitchell Lofts
10.2016 - 03.2020
Assistant
North American Title Company Escrow
01.2013 - 01.2017
Real Estate Certificate - undefined
North Lake Community College