Yolanda Carroll
Mint Hill,NC
Summary
Pharmacy Technician with over 27 years of experience in managing complex pharmaceutical inventory systems and optimizing medication workflows. Adept in inventory management, error prevention, and team collaboration, with specialized training in I.V., chemotherapy, and pediatric IV procedures. Committed to enhancing patient care through innovative solutions and effective communication, ensuring medication safety and regulatory compliance.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Pharmacy Technician II
Behavior health Atrium
Charlotte
11.2022 - Current
- Process prescriptions, manage inventory systems, and coordinate with healthcare providers while maintaining strict compliance with pharmacy regulations
- Handle complex medication workflows, verify insurance claims, and implement error prevention protocols to ensure patient safety
- Provide comprehensive medication counselling, resolve patient inquiries, and collaborate with healthcare teams to deliver optimal pharmaceutical care
- Streamline prescription processing workflows, reduce wait times, and maintain accurate patient records while ensuring regulatory compliance
- Partner with pharmacists to review prescriptions, manage controlled substances, and enhance patient care through effective communication
- Develop and implement quality control protocols for medication dispensing, focusing on accuracy verification and regulatory compliance standards
Pharmacy Technician III
Atriumhealth Main
Charlotte
01.1999 - 11.2025
- Managed complex pharmaceutical inventory systems and processed prescriptions while maintaining rigorous accuracy standards and compliance with safety protocols.
- Coordinated with healthcare teams to optimize medication workflow, resolve prescription discrepancies, and enhance patient care delivery systems.
- Implemented automated prescription tracking methods, reducing processing time and minimizing medication errors through systematic verification.
- Provided comprehensive medication guidance to patients, ensuring clear understanding of dosage instructions and potential interactions.
- Streamlined pharmacy operations through efficient inventory management and process improvements, leading to enhanced patient satisfaction.
- Developed and implemented quality control protocols for medication dispensing, reducing processing errors while maintaining strict regulatory compliance.
- Partnered with medical staff to optimize prescription fulfillment processes, ensuring timely delivery and improved patient outcomes.
- Monitored controlled substance inventory using advanced tracking systems, maintaining perfect compliance with DEA regulations.
- Created patient education protocols for complex medication regimens, improving medication adherence and patient satisfaction.
- Integrated advanced pharmaceutical tracking systems to enhance medication safety protocols and streamline dispensing workflows while maintaining DEA compliance standards.
- Facilitated cross-functional coordination between pharmacy and medical teams to optimize prescription processing and resolve complex medication discrepancies.
Pharmacy Technician II
Presbyterian Hospital
Charlotte
01.1998 - 01.1999
- Managed medication inventory, ensuring precise dispensing and compliance with regulations.
- Implemented quality control protocols, reducing errors and enhancing patient safety.
- Collaborated with healthcare teams, optimizing medication delivery and streamlining operations.
- Spearheaded automated dispensing system optimization project, reducing medication delivery time and minimizing distribution bottlenecks.
- Orchestrated comprehensive inventory management system overhaul, establishing real-time tracking and automated reordering processes.
Education
Associate of Science - Criminal Justice
University of North Carolina At Charlotte
Charlotte01.2001
Associate's Degree - undefined
Lansing Community College
Lansing, Michigan01.1997
Skills
- Inventory Management, Error Prevention, Team Collaboration, Medication Safety, IV trained (Expert)
- Chemotherapy trained (Experienced), Pediatric IV trained (Expert), Epic trained (Experienced), Wam trained (Experienced)
Accomplishments
- Processed and filled over [Number] prescriptions per day.
- Trained [Number] new pharmacy technicians on pharmacy policies, procedures and best practices.
- Increased customer retention [Number]% by delivering top-notch customer service from prescription drop-off to pick-up.
- Improved customer service standards by [Number]%.
- Earned an associates degree in pharmacy technology.
Certification
- CPhT - Certified Pharmacy Technician
- Licensed [Job Title] - [Timeframe]
Interests
Woodwork, Cooking, Gardening
Timeline
Pharmacy Technician II
Behavior health Atrium
11.2022 - Current
Pharmacy Technician III
Atriumhealth Main
01.1999 - 11.2025
Pharmacy Technician II
Presbyterian Hospital
01.1998 - 01.1999
Associate's Degree - undefined
Lansing Community College
Associate of Science - Criminal Justice
University of North Carolina At Charlotte