Yolanda catala valacarcel
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
Work History
Caregiver
Help at Home
10.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Licensed Nail Technician
Self Employed
11.2022 - 10.2024
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
Cell Phone Sales Representative
Cricket Wireless
03.2019 - 11.2022
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
Sales
Home Depot
03.2020 - 06.2022
- Supported sales team by creating compelling sales collateral, resulting in increased revenue.
- Managed a successful team of sales representatives, ensuring consistent achievement of sales targets.
- Developed successful sales processes, optimizing the company''s sales pipeline management.
- Boosted sales revenue by implementing effective sales strategies and monitoring team performance.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
Caregiver
Lakeside of Amelia Island
02.2020 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Housekeeper
Navy Lodge
02.2019 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
No Degree - Credits
Bridewood College
San Diego, CA03-2017
High School Diploma -
Camden County High School
Kingsland, GA06-2009
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Customer service
- Active listening
- Critical thinking
- Data entry
- Cash handling
- Training and mentoring
- Goal oriented
- Staff management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
goals and future accomplishments
Foster and professional growth, consider goals focusing on skill development (like communication or leadership), career advancement (like seeking new roles or responsibilities), and personal well-being (like work-life balance). Education certification
Timeline
Caregiver
Help at Home
10.2024 - Current
Licensed Nail Technician
Self Employed
11.2022 - 10.2024
Sales
Home Depot
03.2020 - 06.2022
Caregiver
Lakeside of Amelia Island
02.2020 - 03.2021
Cell Phone Sales Representative
Cricket Wireless
03.2019 - 11.2022
Housekeeper
Navy Lodge
02.2019 - 03.2020
No Degree - Credits
Bridewood College
High School Diploma -
Camden County High School
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