Yolanda C. Townsend
Loganville,GA
Summary
A dedicated Regional Trainer with experience in designing and implementing training programs. Skilled in assessing regional needs, creating relevant training plans, and measuring their success. Known for effective presentation skills and staying current with industry trends. In previous roles, helped boost team performance and overall productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Trainer
Nova Medical Centers
Norcross, GA
02.2023 - Current
- Executed onsite and virtual training programs to align with organizational objectives.
- Assisted the Director of Training in ensuring training programs met regulatory requirements and industry standards.
- Leveraged Absorb platform to track and improve training effectiveness.
- Collaborated with the operations team to maintain precise employee training records.
- Worked with operations leadership to ensure training meets business requirements.
- Worked with leaders to identify and address training needs for employees and facilities.
- Engaged in discussions with leadership to tackle evolving training requirements.
- Applied assessment tools to measure training effectiveness, and adapt programs to maximize engagement and performance.
Center Director I
Nova Medical Center
Norcross, GA
02.2016 - Current
- Coordinates team meetings, facilitates agenda development, and evaluates center operations for enhanced service utilization.
- Collaborated with management to oversee employee development and ensure comprehensive training.
- Facilitated intervention and resolution of client issues, notifying management within one business day.
- Progressed through roles including Market Medical Assistant, Medical Assistant Team Lead, and Medical Center Manager.
Neurobehavioral Counselor/Medical Assistant (PRN)
Restore Health Group
Lilburn, GA
11.2015 - 02.2016
- Observe, report, and document client behaviors under direction of shift coordinator.
- Maintain the confidentiality and security of all data and information relating to the facility, medical staff and patients.
- Ensured safety and security for clients and staff in all settings.
Medical Assistant (Externship)
Nova Medical Center
Norcross, GA
10.2015 - 11.2015
- Adhered to assessment, planning, intervention, and evaluation protocol for patient care.
- Conducted drug screen collections in compliance with DOT and non-DOT regulations.
- Answered telephones, checked in patients, and processed records as requested by Medical Clinic Manager.
- Ensured adherence to company policies, procedures, and initiatives.
- Organized exam room and prepped patients for examinations.
Education
CCMA - MA Program
New Horizons
5675 Jimmy Carter Blvd10-2015
Diploma -
Lincoln Sr. High School
East St. Louis, IL01.1989
Skills
- Feedback delivery
- Instructional design
- Customer service training
- New program implementation
- Training and development
- Online learning tools
- Organizational development
- Needs assessment
- E-learning design
- Train-the-trainer
- Virtual training
- Presentation skills
References
Available Upon Request
Affiliations
- Support Coach for Victory Kids Ministry
Certification
- Overcoming Your Fear of Public Speaking 7/12/2024
- Icebreaker for Teams Meeting and Groups 7/25/2024
- Train the Trainer 8/1/2024
Accomplishments
- Certificate of Serving with Victory Kids for over 10 years
Timeline
Regional Trainer
Nova Medical Centers
02.2023 - Current
Center Director I
Nova Medical Center
02.2016 - Current
Neurobehavioral Counselor/Medical Assistant (PRN)
Restore Health Group
11.2015 - 02.2016
Medical Assistant (Externship)
Nova Medical Center
10.2015 - 11.2015
CCMA - MA Program
New Horizons
Diploma -
Lincoln Sr. High School
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