Hi, I’m
Yolanda Cunningham
Waterloo,SC
Summary
Dynamic professional with a robust background in customer service, business ownership, admissions counseling, and assistant store management. Known for exceptional communication, problem-solving, and organizational abilities. Poised to leverage this diverse skill set to excel in a loan technician position within the Department of Agriculture. Dedicated to delivering results, ensuring compliance, and fostering positive client relationships. Eager to contribute to the department's objectives and advance in a challenging and rewarding environment.
Overview
11
years of professional experience
Work History
Yolo Rosha LLC
CEO
02.2022 - 02.2024
Job overview
- Create a positive work culture, resulting in increased employee satisfaction and retention rates.
- Ensure regulatory compliance by developing robust policies, procedures, and internal controls.
- Secure financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Cultivate forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Executed basic to progressively more difficult administrative assignments, ensuring compliance with operational procedures.
- Contribute to various functional areas including document management, data analysis, and project coordination.
- Collaborate on project management, tracking progress and milestones.
- Provide training sessions to internal teams on leveraging AI tools for content creation, fostering a culture of continuous learning
Strayer University
Admissions Counselor
03.2021 - 12.2022
Job overview
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Assisted with planning and executing special events for admitted students, such as Preview Days or Accepted Student Receptions, further promoting the institution''s commitment to student success.
- Supported diversity initiatives by actively recruiting underrepresented student populations through targeted outreach efforts.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
Department Of Motor Vehicles
Customer Service Representative
01.2017 - 10.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Provide customer service and support related to vehicle registration and renewal
- Process vehicle registration and renewal applications
- Answer customer inquiries about vehicle registration and renewal
TCC Verizon
Assistant Store Manager
04.2013 - 01.2017
Job overview
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Skills
- Effective Communication
- Problem Solving
- Documentation Review
- Portfolio Management
- Payment Processing
- Data Collection
- Attention to detail
- Critical Thinking
- Creative
- Emotional Intelligence
- Risk Management
Accomplishments
- Successfully owned and operated Yolo Rosha LLC, demonstrating entrepreneurial spirit, leadership, and business acumen..
Timeline
CEO
Yolo Rosha LLC
02.2022 - 02.2024
Admissions Counselor
Strayer University
03.2021 - 12.2022
Customer Service Representative
Department Of Motor Vehicles
01.2017 - 10.2021
Assistant Store Manager
TCC Verizon
04.2013 - 01.2017