Yolanda Davis
Riverdale,IL
Summary
Enthusiastic professional with many years of diverse experience monitoring buses transporting both children and adults, many with special needs. Gifted at making bus rides safe, fun, and efficient for riders from various backgrounds.Excellent customer service skills as well as Call Center experience.
Overview
12
12
years of professional experience
Work History
Bus Monitor
National Express LLC
Chicago, Illinois
10.2020 - 08.2024
- Monitored bus routes to ensure safe and timely transportation of passengers.
- Inspected buses for cleanliness, safety hazards, and operational condition before each shift.
- Enforced safety regulations by reminding passengers to remain seated and keep noise levels down.
Business Center Associate
Encore Events
Chicago, Illinois
03.2018 - 06.2020
- Assisted customers with product selection, inquiries and purchases.
- Maintained accurate records of customer transactions.
- Processed payments in accordance with established procedures.
Customer Service Call Center Representative
Cook County Dupage Transportation
Chicago, Illinois
02.2013 - 10.2017
- Answered incoming customer calls promptly, providing courteous and professional service.
- Assisted customers with product inquiries, orders, and complaints in a timely manner.
- Responded to customer emails and live chats regarding product information and services.
Education
High School Diploma -
Neal F Simeon
Chicago, IL06-1992
Skills
- Restraint device understanding
- Rider assistance
- Student Supervision
- Student Discipline
- Conflict Resolution
Timeline
Bus Monitor
National Express LLC
10.2020 - 08.2024
Business Center Associate
Encore Events
03.2018 - 06.2020
Customer Service Call Center Representative
Cook County Dupage Transportation
02.2013 - 10.2017
High School Diploma -
Neal F Simeon