YOLANDA DAVIS
East Orange,USA
Summary
To obtain a position in the healthcare industry that allows me to utilize my knowledge of patient care and medical terminology.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist/Specimen
Advanced Family Counseling Services
02.2024 - Current
- Company Overview: Medical
- Receive and direct all communication courteously and consistently
- Adhere to HIPAA guidelines and office policy
- Phone calls are answered quickly and directed appropriately
- Greet patients and visitors in a prompt, courteous and helpful manner
- Conduct oneself in a friendly manner, by smiling, making direct eye contact, and making patients and visitors feel welcome and important
- Assist patients with the sign in process
- Monitor general office supply inventory and equipment, including working with Team Members to determine their supply needs
- Notify Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment
- Manage patient check-in process
- Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card)
- Collects copayment and any applicable balances
- Verifies insurance eligibility
- Ensures appropriate referrals are obtained (specialty offices)
- Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms
- Accurately enters patient demographic information in EMR/EHR billing/computer system
- Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner
- The check-out process includes, but not limited to, reviewing charge slips, posting charges and payments into the system, collecting current and past due balance(s), scheduling future appointment(s)
- Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors
- Communicate potential patient satisfaction issues to direct manager
- Maintain efficient and accurate filing and record maintenance system
- Assemble new patient folders
- Retrieve and return records according to protocol
- Adapt work schedule to meet the needs of the practice
- Work additional hours as requested to maintain adequate coverage for the practice
- Willing to cross cover when necessary
- Clock in at designated start time
- Manager time effectively to prevent unapproved OT
- Serve as a pre-loader for our EMR system
- Other duties and/or projects as assigned
- Adheres to Organizational competencies and standards of behavior
- Medical
Medical Receptionist
Riverside Medical Center
09.2019 - 02.2021
- Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, in allowing doctors and nursing staff to focus on the health concerns of their patients
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing prior authorizations and refills for patient needs
- Ensured the cleanliness, sanitation and of all facility, exam rooms and equipment
- React calmly and effectively in emergency situations, and added the personal caring touch that immediately put patients at ease
Customer Care Representative/Payment Processor
ConnectiveRx
01.2018 - 06.2019
- Maintain customer satisfaction by providing quality service to members regarding their billing and subscription accounts
- Managed billing, refunds, and orders
- Perform functions such as data entry, data management and data retrieval
- Identify, research and resolve customer issues using web based Computer systems
- Resolve documentation, contribute to meetings and exceeding departmental productivity and quality standards
- Provide excellent customer service by maintaining the highest degree of courtesy, confidentiality, and professionalism
- Excellent interpersonal, verbal, and written communication skills
- Multi-task in a fast-paced team environment
- Handled heavy inbound inquiries, processed claims and provided accurate updates
Collection Specialist
All Medical Personnel
09.2015 - 01.2017
- Collaborated with multidisciplinary team at a residential treatment facility for women diagnosed with substance use disorders and behavioral health concerns
- Maintained a caseload of 200-300 individual clients, provided specimen collection every week
- Conducted assessments and waived testing to ensure compliance with a treatment plan
- Efficiently managed the front desk in areas of the computerized process utilizing the EMR to handle scheduling, billing, collections, and medical Records (Medicare, Medicaid)
- Ordering supplies and keeping inventory stock
- Coordinated and followed up on daily laboratory related procedures with excellent communication
Certified Nursing Assistant (CNA)
05.2009
- Explain step by step solutions to customers
Education
Certified Principles Of Occupational Health And Safety Management -
Alison
East Orange, NJ03-2021
Certified Bookkeeping And Accounting -
Aloson
East Orange, NJ03-2021
Certified Specimen Collection -
Quest Diagnostic
East Orange, NJ06-2019
Certified Nursing Assistant -
Workforce Advantage
Jersey City, NJ01-2010
Certified Home Health Aide -
Workforce Advantage
Newark, NJ02-2006
General Education -
Trenton Central High School
Trenton, NJ06-1999
Skills
- Strong work ethics
- EHR
- Pays extreme attention to detail
- Proficient in MS Office
- Self-confident
- Easily adapts in handling pressure
- Work effectively with others
- Impeccable written and verbal communication skills
- Excellent interpersonal skills
- Strong organizational skills
- Exceptional customer service skills
- Excellent time management
- Ambitious and motivated team player
- Administrative/Clinical skills
- Bookkeeping
- Scheduling
- Administrative support
- Service-oriented mindset
- Expense reporting
- Office equipment operations
- Appointment scheduling
- Information protection
- Schedule management
- Office management
- Scheduling appointments
- Calendar management
- Greeting and seating clients
- Documentation and reporting
- Data entry
- Multitasking and prioritization
- Document management
- Basic accounting
- Calm demeanor
- Data inputting
- Spreadsheet tracking
- Record preparation
- Telephone skills
- PC proficient
- File management
- Front desk operations
- Clerical support
- Multi-line phone system operation
- Security awareness
- Verbal and written communication
- Office supply inventory control
- Positive and professional
- Customer and client relations
- Organization skills
Certification
CNA
Personal Information
Willing To Relocate: Anywhere
Timeline
Receptionist/Specimen
Advanced Family Counseling Services
02.2024 - Current
Medical Receptionist
Riverside Medical Center
09.2019 - 02.2021
Customer Care Representative/Payment Processor
ConnectiveRx
01.2018 - 06.2019
Collection Specialist
All Medical Personnel
09.2015 - 01.2017
Certified Nursing Assistant (CNA)
05.2009
Certified Principles Of Occupational Health And Safety Management -
Alison
Certified Bookkeeping And Accounting -
Aloson
Certified Specimen Collection -
Quest Diagnostic
Certified Nursing Assistant -
Workforce Advantage
Certified Home Health Aide -
Workforce Advantage
General Education -
Trenton Central High School