Yolanda Delgado
Pflugerville
Summary
Results-driven manager with extensive experience overseeing staff scheduling, payroll administration, recruitment, training, inventory management, and day-to-day operations. Recognized for strong problem-solving abilities, attention to detail, and effective communication. Passionate about aesthetics, client experience, and operational excellence, with a strong interest in supporting dermatology practice operations.
Overview
10
10
years of professional experience
Work History
Assistant Manager
First Watch
Austin
12.2023 - Current
- Oversaw daily operations for a high-volume restaurant generating approximately $40,000–$45,000 in weekly sales.
- Managed employee scheduling, payroll review, attendance tracking, and labor performance for a team of 30+ employees.
- Led hiring, onboarding, training, and performance coaching to support operational goals and service standards.
- Maintained compliance with company policies, employee documentation, and operational procedures.
- Resolved employee and guest concerns while fostering a positive team environment.
- Managed inventory ordering, vendor relationships, and supply levels to support daily operations.
National Sales Account Executive
Olly Olly
Austin
10.2022 - 11.2023
- Developed and maintained client relationships through proactive outreach and follow-up.
- Assisted clients with product selection and provided detailed product education.
- Managed client inquiries and coordinated solutions to support customer satisfaction.
Sales Lead Manager
Ashley Furniture Homestore
Cedar Park
08.2019 - 09.2022
- Assisted customers in selecting appropriate furniture based on their needs.
- Discussed financing options, pricing and current promotional offers.
- Explained warranties and maintenance requirements for products purchased by customers.
Tier 2 Technical Support Specialist
Telus International (Google)
Austin
04.2017 - 07.2019
- Resolved complex technical issues for clients using advanced troubleshooting techniques.
- Collaborated with cross-functional teams to enhance customer support processes and tools.
- Utilized ticketing systems to track, manage, and escalate customer inquiries effectively.
Technical Lead
Harte Hanks (NBA & Samsung)
Austin
08.2016 - 04.2017
- Diagnosed system errors using remote access tools and resolved them efficiently.
- Collaborated with other team members to troubleshoot complex issues and develop solutions.
- Supported website functionality by troubleshooting technical issues and user inquiries.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VA05-2016
Skills
- Payroll administration
- Office Administration
- Problem solving
- Timekeeping management
- Effective communication
- Cross-functional collaboration
- Hiring and recruitment oversight
- Conflict resolution
- Staff scheduling
- Employee training and development
- Inventory management
Timeline
Assistant Manager
First Watch
12.2023 - Current
National Sales Account Executive
Olly Olly
10.2022 - 11.2023
Sales Lead Manager
Ashley Furniture Homestore
08.2019 - 09.2022
Tier 2 Technical Support Specialist
Telus International (Google)
04.2017 - 07.2019
Technical Lead
Harte Hanks (NBA & Samsung)
08.2016 - 04.2017
High School Diploma -
Charlottesville High School