Yolanda Felton
Tampa,USA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Strategic Consulting
09.2023 - Current
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
Bank Representative
Usaa Federal Savings Bank
09.2021 - 09.2023
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated closely with other departments to streamline operations and improve interdepartmental communication.
- Educated customers on digital banking options available at the bank, promoting self-service features when applicable.
- Maintained compliance with bank policies, conducting thorough verification of client information.
Subpoena Specialist
Usaa Federal Savings Bank
- Monitored industry trends and changes in legislation pertinent to clients'' interests.
- Enhanced client satisfaction by addressing concerns promptly and providing regular updates on case progress.
- Reduced case backlog by efficiently prioritizing and managing high-volume caseloads.
Assistant Supervisor
Busch Garden's
09.2017 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Maintained safety records and accident reports for human resources.
Quality Assurance Specialist
Radio Shack
07.2015 - 09.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
Education
Bachelor of Science - Human Services
St. Petersburg College
Clearwater, FL12.2025
Associate of Arts - Social Work
St. Petersburg College
12.2023
Skills
- Expert Problem Solving
- Documentation Management
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
Certification
- Deposit Compliance, American Bankers Association, 01/2022, Present
- Fraud Prevention, American Bankers Association, 01/2022, Present
- BSA and AML Compliance, American Bankers Association, 01/2022, Present
Timeline
Quality Assurance Specialist
Strategic Consulting
09.2023 - Current
Bank Representative
Usaa Federal Savings Bank
09.2021 - 09.2023
Assistant Supervisor
Busch Garden's
09.2017 - 12.2021
Quality Assurance Specialist
Radio Shack
07.2015 - 09.2021
Subpoena Specialist
Usaa Federal Savings Bank
Bachelor of Science - Human Services
St. Petersburg College
Associate of Arts - Social Work
St. Petersburg College
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