Summary
Work History
Education
Skills
Languages
Timeline
Generic

Yolanda Flores

Pasco,WA

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and patients and identifying opportunities for improvement.

Work History

Office Manager / CPB / MA-C

Barbara Atwood MD
Richland , WA
08/01/15 - Current
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed office inventory and placed new supply orders.
  • Provided training to new hires on office policies and procedures.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Bookkeeper

Child Enterprises
Eltopia, WA
10/01/18 - Current
  • Maintained and reconciled general ledger accounts.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.
  • Performed month-end closing activities.
  • Ensured accuracy in all accounting entries and records.
  • Reviewed purchase documents and company receipts for reconciliation with statements.

Education

Billing And Coding

AAPC
06-2022

Certified Medical Assistant -

Charter College
Pasco, WA
03-2015

Skills

  • Compliance Monitoring
  • Staff hiring
  • Bookkeeping
  • Workforce Management
  • Office Management
  • Billing
  • Customer Service
  • Staff Training
  • Mail handling
  • Scheduling
  • Financial Reporting
  • Patient-focused care
  • Data Entry
  • Medical Billing
  • Patient Scheduling
  • Payment Collection
  • HIPAA Compliance
  • Medical Terminology
  • Medical Records Management
  • Direct Patient Care
  • Immunization Administration
  • CPR
  • EKG set up and monitoring
  • Equipment Sterilization
  • Stocking supplies
  • Certified in Basic Life Support (BLS)
  • Electronic Medical Records
  • Insurance Claims

Languages

Spanish
Professional

Timeline

Office Manager / CPB / MA-C

Barbara Atwood MD
08/01/15 - Current

Bookkeeper

Child Enterprises
10/01/18 - Current

Billing And Coding

AAPC

Certified Medical Assistant -

Charter College
Yolanda Flores