Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yolanda Folks

Sunrise,FL

Summary

I am a responsive and engaging Human Resource Assistant with strong knowledge of office administration and common human resources operations. I have an in-depth understanding of customer service, data entry and file management. I am highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices with willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Human Resources Assistant

K Force Employment Agency
02.2020 - Current
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.

Human Resources Supervisor

USA Home Health Care
09.2021 - 02.2022
  • Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
  • Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
  • Developed succession plans and promotion paths for staff.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Developed strategic HR initiatives aligned with company goals for improved overall performance levels.

Loan Processor/Collections Specialist

Regional Acceptance (BB&T Affiliate)
01.2011 - 11.2019
  • Reviewed and Followed-up with dealers and clients to obtain any outstanding stipulations, verification's or documents required to complete the processing of loans.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Determine cause of delinquency and best course of action to assist delinquent customer, including initiating extensions, payment plans and referrals to Loss Mitigation.

Administrative Assistant

Marsh McLennan
07.2007 - 11.2008
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Education

Associate of Science - Political Science

Broward College
Fort Lauderdale, FL

Skills

  • Benefits Administration
  • Assessing performance
  • Management Scheduling and Time Records
  • Background Checks
  • Human Resources Management System HRMS
  • Daily Operations Management
  • Payroll Administration
  • Onboarding Coordination

Certification

Certification in Hospitality and Tourism Management

Florida Atlantic University - Boca Raton, FL - 2020

Timeline

Human Resources Supervisor

USA Home Health Care
09.2021 - 02.2022

Human Resources Assistant

K Force Employment Agency
02.2020 - Current

Loan Processor/Collections Specialist

Regional Acceptance (BB&T Affiliate)
01.2011 - 11.2019

Administrative Assistant

Marsh McLennan
07.2007 - 11.2008

Associate of Science - Political Science

Broward College

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Yolanda Folks