Yolanda Francis
Boston,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Concession Stand Worker
Aramark
05.2012 - Current
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Concessions Worker
TD Garden
09.2009 - Current
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
- Consistently provided friendly service to promote better customer engagement.
Delivery Driver
Uber Eats
01.2022 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Baby Sitter
Babysitting Service
02.2009 - 03.2012
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Summer Camp Counselor
Summer Camp
05.2008 - 08.2008
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Supported children by actively listening and offering encouragement.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
Education
Associate of Science - Business Administration
Roxbury Community College
Boston, MA05.2017
High School Diploma -
Boston Adult Technical Academy
Boston, MA06.2012
Skills
- Food Handling Safety
- Cooking
- Engaging Personality
- Restaurant Operations
Timeline
Delivery Driver
Uber Eats
01.2022 - 01.2023
Concession Stand Worker
Aramark
05.2012 - Current
Concessions Worker
TD Garden
09.2009 - Current
Baby Sitter
Babysitting Service
02.2009 - 03.2012
Summer Camp Counselor
Summer Camp
05.2008 - 08.2008
Associate of Science - Business Administration
Roxbury Community College
High School Diploma -
Boston Adult Technical Academy
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