Yolanda French
Summary
Results-driven Human Resources and Project Management Professional leveraging extensive experience in customer service and organizational development. Enhanced operational efficiency and client satisfaction through effective communication, outreach, and decision-making. Demonstrated ability to manage sensitive information while fostering collaboration and maintaining professionalism under pressure.
Overview
31
31
years of professional experience
Work History
Independent Contractor - Recruiter
DLM Professional
Johnston, South Carolina
12.2024 - Current
- Sourced, screened, and placed candidates for transportation and logistics companies, ensuring alignment with client needs. Specialized in placing candidates in driver and service technician roles, enhancing workforce quality for clients.
- Coordinated communication between clients and project teams to ensure alignment.
- Developed comprehensive reports to summarize project progress and outcomes.
Independent Travel Agent
YFRENCH TRAVEL SERVICES/Archer Travel
Johnston, SC
06.2023 - Current
- Arranged travel logistics for clients, focusing on booking flights and accommodations.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Coordinated travel arrangements for groups, couples, executives, and special needs clients to ensure tailored experiences.
- Developed customized itineraries based on client preferences and needs.
- Created travel itineraries and made adjustments to meet client specifications.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Researched availability of airfare and hotel rooms using reservation systems.
- Utilized booking systems to efficiently process reservations and confirmations.
- Maintained up-to-date knowledge of travel regulations and industry trends.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Negotiated rates with suppliers to secure competitive pricing for clients.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Managed client communications to ensure satisfaction and address concerns.
- Built strong relationships with customers by providing accurate travel itineraries and expert knowledge to enhance client satisfaction.
- Developed promotional content to highlight vacation packages offered by the agency. showcasing vacation packages available for sale through the agency.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Processed payments from clients via cash or credit cards.
- Organized group travel arrangements, coordinating logistics for seamless travel experiences.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Assisted customers in selecting the best possible package with the least expense.
- Created marketing materials showcasing vacation packages available for sale through the agency.
Assistant Manager
BLUE COLLAR BISTRO
Johnston, SC
05.2015 - Current
- Managed daily operations to ensure seamless service flow in a high-traffic bistro.
- Trained and supervised staff to uphold company standards and customer service excellence.
- Supervised daily operations by scheduling shifts and assigning duties to optimize team performance.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored health and safety compliance in food handling to maintain regulatory standards.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Licensed Real Estate Agent
EXIT BENNETT REALTY
Greenbelt, MD
12.2013 - 12.2015
Real Estate Assistant
EXIT ADVANCE/EXIT BENNET REALTY
Upper Marlboro, MD
11.2010 - 12.2013
Administrative and Leasing Assistant
WHITMAN ASSOCIATES
Washington, DC
04.2010 - 10.2010
Customer Specialist
USAC
Washington, DC
11.2006 - 11.2009
Human Resources Generalist
FEDERAL GOV'T (FHWA & ATF)
Washington, DC
11.2006 - 11.2009
- Human Resources (Staffing, Recruitment, Classification, Benefits, Training and Development)
- Streamlined employee onboarding and orientation processes for new hires to enhance integration.
- Administered benefits programs and resolved employee inquiries to ensure understanding of policies.
- Delivered training sessions on compliance and workplace safety regulations to promote a safe work environment.
Administrative Contractor
ALTERNATIVE STAFFING
Herndon, VA
03.2005 - 11.2006
Licensed Real Estate Agent
LONG AND FOSTER/MURRELL REALTORS
Fort Washington, MD
03.2002 - 12.2005
HR Representative/Staffing and Recruitment
MANPOWER
Arlington, VA
11.2003 - 07.2004
Program Manager (Sales Support Manager)
MARRIOTT INTERNATIONAL
Bethesda, MD
07.1998 - 10.2001
HR Administrator
BNFL, INC.
Arlington, VA
07.1997 - 07.1998
Mortgage Consultant
DS&CE MORTGAGE CONSULTANTS
Aiken, SC
06.1996 - 06.1997
HR and Administrative Contractor
VARIOUS TEMP AGENCIES
Washington, DC
09.1995 - 06.1996
Administrative Technician
ARLINGTON EMPLOYMENT CENTER
Arlington, VA
04.1995 - 09.1995
Education
Business Management -
FLORIDA INSTITUTE OF TECHNOLOGY
OnlineBusiness Management -
PRINCE GEORGES COMMUNITY COLLEGE
Largo, MDHumanities -
BALLOU HIGH SCHOOL
Washington, DCSkills
- Talent sourcing
- Recruitment Strategy
- Recruitment Coordination
- Candidate Assessment
- Candidate Evaluation
- Recruitment Tracking
- Logistics Recruitment
- Travel coordination
- Itinerary management
- Client satisfaction
- Communication Proficiency
- Customer Service
- Negotiation skills
- Problem Solving
- Decision Making
- Time Management
- Scheduling
- Schedule coordination
- Workload management
- Documentation
- Reporting
- Ethical Conduct
- Confidentiality
- Orienting Employees
- Team leadership
- Creative Thinking
- Microsoft Office
- Team leadership
- Schedule coordination
- Workload management
Timeline
Independent Contractor - Recruiter
DLM Professional
12.2024 - Current
Independent Travel Agent
YFRENCH TRAVEL SERVICES/Archer Travel
06.2023 - Current
Assistant Manager
BLUE COLLAR BISTRO
05.2015 - Current
Licensed Real Estate Agent
EXIT BENNETT REALTY
12.2013 - 12.2015
Real Estate Assistant
EXIT ADVANCE/EXIT BENNET REALTY
11.2010 - 12.2013
Administrative and Leasing Assistant
WHITMAN ASSOCIATES
04.2010 - 10.2010
Customer Specialist
USAC
11.2006 - 11.2009
Human Resources Generalist
FEDERAL GOV'T (FHWA & ATF)
11.2006 - 11.2009
Administrative Contractor
ALTERNATIVE STAFFING
03.2005 - 11.2006
HR Representative/Staffing and Recruitment
MANPOWER
11.2003 - 07.2004
Licensed Real Estate Agent
LONG AND FOSTER/MURRELL REALTORS
03.2002 - 12.2005
Program Manager (Sales Support Manager)
MARRIOTT INTERNATIONAL
07.1998 - 10.2001
HR Administrator
BNFL, INC.
07.1997 - 07.1998
Mortgage Consultant
DS&CE MORTGAGE CONSULTANTS
06.1996 - 06.1997
HR and Administrative Contractor
VARIOUS TEMP AGENCIES
09.1995 - 06.1996
Administrative Technician
ARLINGTON EMPLOYMENT CENTER
04.1995 - 09.1995
Business Management -
FLORIDA INSTITUTE OF TECHNOLOGY
Business Management -
PRINCE GEORGES COMMUNITY COLLEGE
Humanities -
BALLOU HIGH SCHOOL