Yolanda Garrett
Summary
Motivated and personable individual seeking a customer service position where I can apply my strong communication skills, attention to detail, and enthusiasm for helping others. Eager to contribute to a team-oriented environment and grow professionally in a fast-paced setting within a reputable company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TriWest Healthcare Alliance
Remote
04.2024 - Current
- Help military families understand coverage options and policy terms
- Process new enrollments, policy changes, and cancellations
- Maintain accurate records in compliance with military regulations and privacy laws
- Ensure timely premium payments and resolve billing issues
- Assist service members in filing insurance claims for life, health, auto, or property coverage
- Review documentation and verify eligibility based on military status and benefits
- Monitor claim status and follow up on pending documentation
Customer Service Representative
Globe Life And Accident Insurance Company
Dallas, TX (remote)
06.2022 - 04.2024
- Follow Hipaa Guidelines
- Analyzing submitted claims for inconsistencies or signs of fraud
- Collecting payments.
- Verifying Insurance eligibility.
- Fulfill all Policy requirements
- Provide estimated Free quote on life insurance.
- Identifying staged accidents, false identities, or exaggerated damages
Patient Care Advocate
WellDyne
Lakeland, FL
11.2019 - 12.2021
- Handle 45+ interactions from pharmacies, patients, and providers
- Resolving issues and provides follow ups when required
- Provider copays and accumulators
- Follow HIPAA guidelines
- Place orders for medications via mail order pharmacy
- Assist providers with prior authorizations
- Advise of formulary medications
- Patient Access and authentication
- Verify Insurance eligibility
- Claim processing and dispute resolution.
- Clearing claim edits
- Billing.
Patient Service Representative
Thomas Medical Foster Home VA
Lakeland, FL
02.2015 - 10.2019
- Answering calls from patients and making sure they're as comfortable as possible
- Checking and monitoring patients' vital signs
- Cleaning medical supplies and equipment
- Communicating patients' questions and concerns to nurses
- Assist in dressing, bathing, and grooming patients
- Ensuring that safety protocols and procedures are carried out properly
- Following patient privacy rules and applying professional ethics
Education
High School Diploma -
Kathleen Senior High
06.2016
Skills
- Salesforce
- Zendesk
- Five9
- Jira Service Management
- LiveChat
- Google workspace
- Slack
- Microsoft Office Suite
- CPT Coding
- Data Entry
- CRM Software
Certification
Valid Florida Certified Nursing License .
License # 424792
Timeline
Customer Service Representative
TriWest Healthcare Alliance
04.2024 - Current
Customer Service Representative
Globe Life And Accident Insurance Company
06.2022 - 04.2024
Patient Care Advocate
WellDyne
11.2019 - 12.2021
Patient Service Representative
Thomas Medical Foster Home VA
02.2015 - 10.2019
High School Diploma -
Kathleen Senior High