Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yolanda gonzalez

309 EAST ONTARIO STREET PHILADELPHIA,PA

Summary

Energetic cashier proficient at maintaining smooth, efficient retail operations. Track record of exceeding sales quotas while building customer loyalty and retention. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable ability to lead new employees and maximize team performance. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Overview

15
15
years of professional experience

Work History

Security Officer

Allied Universal Security Services
05.2021 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Head Cashier

THRIFT STORE
08.2004 - 03.2005
  • Counted and balanced cashier drawers.
  • Trained and mentored new cashiers.
  • Managing companies money
  • attending all  customer
  • making sure all areas were clean
  • Demonstrated that customers come first by serving them with a sense of urgency.

Security guard

Saint James security company.
08.2003 - 08.2004
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
  • controlling all access of  in/out cars and people.
  • making  sure all areas were clean.
  • making all property areas were safe.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Organized and coded all documents related to due diligence for acquisitions.
  • Inspected fire and security alarm systems for both commercial and residential customers.

Security Guard

security company Inc. (telephone company)
04.2001 - 01.2003

.

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Inspected fire and security alarm systems for both commercial and residential customers.

cashier

Subways restaurant
03.1999 - 02.2001

Taking all orders from customers

  • Ensured customer safety by maintaining current list of available ride services for inebriated customers.
  • Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room.
  • Accurately made change for cash transactions.
  • Maintained knowledge of current product locations.
  • Developed positive vendor relationships.
  • Ordered and shelved weekly sale items for customers.

Cashier Cook

Burger king (Puerto Rico)
04.1998 - 04.2000
  • Managed a sampling program to introduce customers to new products.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Complied with health and sanitation practices and procedures.
  • Operated check stand equipment including cash register, scanner and scale.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Used hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas.

Education

High School Diploma -

Thomas A Edison High shool
Philadelphia, PA
2007

Skills

  • Punctuality
  • Hard-working
  • Merchandising
  • Process improvements
  • Verbal/written communication
  • Able to lift 50 pounds
  • Accurate money handling
  • Sales proficiency
  • Flexible
  • Approachable

Languages

Spanish
English

Timeline

Security Officer

Allied Universal Security Services
05.2021 - Current

Head Cashier

THRIFT STORE
08.2004 - 03.2005

Security guard

Saint James security company.
08.2003 - 08.2004

Security Guard

security company Inc. (telephone company)
04.2001 - 01.2003

cashier

Subways restaurant
03.1999 - 02.2001

Cashier Cook

Burger king (Puerto Rico)
04.1998 - 04.2000

High School Diploma -

Thomas A Edison High shool
Yolanda gonzalez