Yolanda Gray
Allied Universal Security Services
Monroe,LA
12
years of professional experience
Reliable, observant, and professional security guard seeking an opportunity to help maintain a safe and secure environment.
Skilled in monitoring premises, observing suspicious activity, enforcing safety procedures, and providing excellent customer service. Committed to protecting people, property, and confidential information while maintaining a calm and professional attitude.
Work History
Security Guard
3 Years 6 Months- Monitored premises for unauthorized activity, safety hazards, and suspicious behavior.
- Patrolled assigned areas to deter theft, vandalism, and policy violations.
- Controlled access points by verifying credentials, badges, and visitor information.
- Documented incidents, observations, and daily activity reports with clear accuracy.
- Communicated with supervisors, clients, and law enforcement using radios and incident logs.
- Responded to alarms, disturbances, and emergencies following site post orders.
- Inspected doors, gates, locks, and equipment to support secure facility operations.
- Provided professional customer service while enforcing security procedures and site rules.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Representative
8 Years 1 Month- Answered customer inquiries regarding vehicle status, auction procedures, and account information.
- Processed registrations, titles, and release documents with accuracy and compliance.
- Coordinated with internal teams to resolve buyer and seller issues promptly.
- Handled payment processing, invoicing, and account updates using auction systems.
- Maintained organized records for customer transactions, vehicle files, and documentation.
- Resolved service concerns professionally while maintaining positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Access control and visitor screening
Property and premises patrols
Surveillance and CCTV monitoring
Incident reporting and documentation
Emergency response and safety procedures
Conflict de-escalation
Customer service and communication
Attention to detail
Professionalism and dependability Teamwork and time management
Timeline
Security Guard
Allied Universal Security Services
05.2021 - 11.2024Read More
Customer Service Representative
Capital City Auto Auction
04.2013 - 05.2021Read More
Epps High School
High School Diploma
Read More