Yolanda Hasler
Tucson
Summary
Detail-oriented Program Coordinator with a proven track record in delivering exceptional customer service and maintaining compliance. Skilled in documentation management and problem-solving, contributing to improved program operations.
Overview
22
22
years of professional experience
Work History
Program Coordinator
Pima County
Tucson, AZ
10.2023 - Current
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Collaborated with community partners to strengthen outreach efforts and promote program initiatives effectively.
- Managed documentation and reporting processes, ensuring compliance with organizational standards and deadlines.
- Developed effective improvement plans in alignment with goals and specifications.
Program Manager
The Salvation Army
Tucson, AZ
07.2004 - 10.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Tucson High School
Tucson, Az05-1976
Skills
- Office administration
- Improvement plans
- Problem-solving aptitude
- Crisis management
- Adaptability
- Time management abilities
- Reliability
- Organizational skills
- Decision-making
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Program Coordinator
Pima County
10.2023 - Current
Program Manager
The Salvation Army
07.2004 - 10.2023
High School Diploma -
Tucson High School