Yolanda Hill
North Little Rock,AR
Summary
Dynamic professional with extensive experience at Copart, excelling in document management and team collaboration. Proven track record of enhancing productivity and customer satisfaction through effective communication and process optimization. Skilled in training and development, with a strong focus on regulatory compliance and quality assurance to drive continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Processor
Copart
Conway, AR
08.2022 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Memory Care Assistant
Brookdale Assisted Living
Little Rock, AR
04.2016 - 03.2020
- Established a compassionate atmosphere in the Memory Care unit by fostering a culture of empathy and understanding among staff members.
- Facilitated smooth transitions for new residents entering the Memory Care program by providing thorough assessments, orientations, and family support services as needed.
- Increased family satisfaction with the Memory Care program through effective communication and regular updates on resident progress.
- Improved efficiency in staffing schedules by analyzing patterns in caregiver workload distribution.
- Organized engaging social events and therapeutic activities designed to enhance cognitive function and improve quality of life for residents.
- Implemented best practices in dementia care, staying up-to-date on industry trends and research findings for continuous improvement of the program.
- Maintained compliance with state regulations, ensuring appropriate documentation and reporting procedures were followed consistently.
- Managed a team of caregivers, providing comprehensive training and support to ensure quality care delivery.
- Enhanced resident well-being by developing person-centered care plans tailored to individual needs.
Behavior Technician
UAMS Hospital
Little Rock, AR
01.2012 - 02.2016
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Facilitated social skills development in group settings, fostering improved peer interactions.
Behavior Technician
St Vincent's Private Hospital
Little Rock, AR
03.2011 - 03.2014
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Education
Nursing Practice
Pulaski Technical College
North Little Rock, AR08.2013
Practical Nursing
Little Rock Job Corps Center
Little Rock, AR05.2011
Skills
- Document management
- Data entry
- Regulatory compliance
- Quality assurance
- Process optimization
- Customer service
- Team collaboration
- Effective communication
- Critical thinking
- Conflict resolution
- Training and development
- Attention to detail
- Problem solving
Accomplishments
Gained accomplishments student of the month and first student to excel top of the class.
Certification
Certificate of Nursing Assistant
Certified Nursing Assistant license
CPR Certificate
Timeline
Processor
Copart
08.2022 - Current
Memory Care Assistant
Brookdale Assisted Living
04.2016 - 03.2020
Behavior Technician
UAMS Hospital
01.2012 - 02.2016
Behavior Technician
St Vincent's Private Hospital
03.2011 - 03.2014
Nursing Practice
Pulaski Technical College
Practical Nursing
Little Rock Job Corps Center