Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yolanda Houston

Memphis

Summary

Dynamic and strategic leader with over 10 years of experience managing cross-functional projects, leading organizational training initiatives, and driving culture transformation. Proven success in coordinating large-scale, multi-stakeholder efforts focused on performance improvement, workforce development, and operational excellence. Adept at aligning corporate learning and development goals with strategic business outcomes. Certified in Oracle and AI platforms with strong expertise in compliance auditing, business analysis, and talent development across corporate and public sectors.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Morgan & Morgan Law
12.2023 - Current
  • Lead project-based audits and analysis supporting organizational compliance and workforce development.
  • Collaborate with legal, operations, and training teams to assess business needs, document workflows, and recommend improvements aligned with performance goals.
  • Guide development and implementation of internal systems to ensure quality, efficiency, and compliance with strategic training goals.

Business Analyst – Education & Operations

Green Dot Public Schools
06.2016 - 08.2023
  • Oversaw development and execution of cross-departmental training and operational projects focused on student and staff performance improvement.
  • Conducted organizational needs assessments and translated findings into targeted development plans and stakeholder workshops.
  • Coordinated project planning, communication, and implementation efforts across education, operations, and compliance units.
  • Designed and facilitated 10+ knowledge-sharing sessions per term to enhance institutional knowledge and align with strategic goals.

Operations Analyst & Educator

Shelby County Schools
08.2007 - 05.2016
  • Partnered with school leaders to align policies and learning strategies with district performance objectives and teacher development needs.
  • Led initiatives to analyze student outcomes, streamline operational procedures, and create continuous improvement frameworks.
  • Managed records and reporting in compliance with district and state standards.

Senior Claims Analyst

Nationwide Insurance
07.2000 - 07.2007
  • Led high-stakes investigations and provided risk-focused analysis supporting fraud prevention and claims resolution.
  • Created and delivered training programs for new analysts on investigative procedures and compliance standards.
  • Liaised with legal, law enforcement, and internal teams to coordinate cross-functional case resolution strategies.

Education

MAED – Master of Arts - Education/Leadership

Union University
Germantown, TN

MPA – Master of Public Administration - undefined

Strayer University
Memphis, TN

MBA – Master of Business Administration - Finance

Webster University
Millington, TN

Skills

  • Project Leadership & Cross-Functional Team Management
  • Corporate Training Design & Evaluation
  • Strategic Workforce Planning & Talent Development
  • Stakeholder & Consultant Engagement
  • Business Process Improvement & Change Management
  • Succession Planning & Performance Metrics
  • AI-Powered Analytics (Copilot AI, OCI AI Foundations)
  • Data Visualization (Power BI, Oracle Fusion, Excel)
  • Contract & Vendor Coordination
  • Microsoft 365 Google Suite Slack

Certification

  • Tennessee Professional Education License
  • Business Education (424/425)
  • Personal Finance | Government/Economics
  • OCI AI Foundations Associate (Expected May 2025)
  • Oracle 10x Certified Professional

Timeline

Senior Business Analyst

Morgan & Morgan Law
12.2023 - Current

Business Analyst – Education & Operations

Green Dot Public Schools
06.2016 - 08.2023

Operations Analyst & Educator

Shelby County Schools
08.2007 - 05.2016

Senior Claims Analyst

Nationwide Insurance
07.2000 - 07.2007

MPA – Master of Public Administration - undefined

Strayer University

MBA – Master of Business Administration - Finance

Webster University

MAED – Master of Arts - Education/Leadership

Union University

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Yolanda Houston